TrustRadius Insights for Webgility are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Improved efficiency and control: Several users have stated that Webgility greatly improves the efficiency and control of their business processes. They appreciate how the software reduces flaws and allows them to focus on profitable aspects of their business.
Real-time accounting features: Many reviewers have mentioned that they value the real-time accounting features provided by Webgility. They find it convenient to access their accounting information through Webgility Cloud Services, allowing them to work ahead and have their accounting available everywhere.
Tailored reporting capabilities: Numerous users have praised the tailored, customizable, and personalized reporting capabilities of Webgility. They find this aspect of the software to be a great advantage, as it allows them to generate reports that meet their specific needs and preferences.
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Webgility Reviews
13 Reviews
Small Businesses (1-50 employees)
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We are a small growing online business that have been in business for a few years now. We started using Webgility to integrate our back office QuickBooks Enterprise Desktop to our Website and other market place. It has been a great help in streamlining the maintenance of our inventory and accounting records allowing us remain efficient despite our grow. We could not do it with out their help. Thanks
Pros
syncs inventory with our back office across multiples selling channels
streamlines the record keeping and accounting
Great customer support. Always there when we needed them.
Cons
for the most part they have done well at anticipating our needs and offering solutions
Likelihood to Recommend
They are well suited to help the small to medium sized online retailer that is looking to grow and expand their business yet remain efficient and not needing to add additional resources
Our business automates e-Sales in a wide range of products and services with the app suite. Webgility offers us with a previously unreached sureness that product and service data are valid and up to date. The app suite features tracking facilities and provides active control to the responsible in charge of change and returns of investments. We agree strongly with the programmers of Webgility that the software suite is intuitive and give a lot of quick and sure comfort that is in need in a changing consumer world. The syncing is powerful and concurrent all the time. It is easy to offer what is in stock and how to get the best shipping available. As promised by Webgility our order volumes increased quite a bit and our returns did vanish almost. These effects did promote our revenues. Our employees now focus on the more profitable services, and the overall climate in our businesses did enhance. Webgility did change a lot and in a very short time in our processes. We think we are a success story for Webgility. We make use of agility in the very best sense of the term in business. We use all of Online, Desktop, and Intelligence.
Pros
Processing of services and orders is more efficient, controlled and flawless.
Webgility reduces flaws of all kinds in processing and allows us to focus on the profitable facets.
Accounting is much more in real time and can look and work ahead.
Our accounting is everywhere available through Webgility Cloud Services.
With intelligence we habe more signs and our own taxonomy atop of these.
Cons
There could be more marketplaces and export countries.
There could be more POS integrations again with the perspectives of countries.
integration of more marketing success factors on the marketplaces and POS.
Perhaps interfaces to over evaluation suites for business success.
Likelihood to Recommend
Webgility allows for an accounting based on the real world of our business. We are in control and charge of all of the processes that give dynamic to our businesses. We do not feel near to our business we are near and we can do this with nothing else than the intelligence behind Webgility. Everything is better since we started and we have ourselves still space to put under our reign with the vast amount of methodologies that are implemented at best in Webgility Desktop, Online, and Intelligence. There is positive improvement in the benefits every employee generates with the suites. Cases in which some starts to get in unintended directions can be detected early and corrected with no worse impact. Webgility did not too much enhance our reach to new markets or customers. Our new qualities are getting around but we expect more from the business generating features sets of Webgility. We are still curious about enhancing ourselves and our employees but we already integrated the suites to a significant degree in our processes. We are very satisfied with the POS and markets but there is for us still a lot left out where we are strong and reach our clients and customers.
We use Webgility to import sales information from multiple sources, including Amazon and Shopify. We use it for multiple companies and are able to quickly import transactions across two different companies, with each sales channel having its own rules for triggering purchase orders, sales receipts, and so forth. Our accounting team can all get access to it to import records in case the main poster is away.
Pros
Handles multiple sales channels easily
Customization for posting records according to that channels individual needs
Cost effective Shopify to Quickbooks link
Cons
Ability to create invoices for customers in quickbooks
Posting can sometimes be slow
Quirky menu options are confusingly split apart with strange group names; Go back to the old organization method
Likelihood to Recommend
Webgility works great for small companies running Quickbooks or Quickbooks enterprise. It handles most shopping channels with ease and is very easy to get up and going. We've used it with Amazon, Shopify, and Bigcommerce, and it handles them all with ease. If you're posting more than 500+ orders a day, it takes a long time to post, and would recommend something faster (or a separate Quickbooks login so you can work on other things while it posts).
Longtime 5 year customer. I spoke to them about downgrading because we are closing our business. I was told no problem just to use trial verson, when I tried to use the trial version it made me schedule a demo. I had to schedule one. During the demo, they told me it wouldn't work because I use QBPOS which I had already told them about when I started speaking to them about downgrading. I had to scramble to find another solution to get me through a couple of weeks before my subscription was due for another quarter (going out of business before that). Once I found a solution, I requested a cancelation and they said they canceled it. 6 days later they charged my account for $450!!! They won't return the funds. We have hardly any funds in our account and are only selling on avg 3 orders per day. I've had to resort to posting a bad review because apparently they do not abide by their word, nor do they care about a 5-year customer relationship.
Pros
I'm not going to say anything positive about them
Cons
Don't lie to your customers
Likelihood to Recommend
I really don't want to give them any credit after ripping me off and lying to me. They don't deserve anything good to be said about them. I am not the typical person that goes around writing bad reviews, but I don't think it is appropriate for me to suggest that anyone used their services. There are more out there that are honest.
We use Webgility to help with our eCommerce sites. The platform has provided great service and time-efficient reporting options for our business. We are able to utilize the reporting functionality as well as control our sales.
Pros
Maintain web sales and costs.
Customized reporting.
Immediate support.
Cons
We are happy with service that Webgility has provided.
Likelihood to Recommend
We are happy with the service and programming of Webgility.
We made the decision to bring Unify/Webgility into our environment a year ago. It may have been one of the best decision we have made recently. The program and support is a lifesaver. Himanshu's & Devendra's team at the call center is fantastic and knowledgeable. We rarely run into issues but when we do they are there for support.
Pros
Almost no wait time to speak to a technician
The technician team is knowledgable and effective
They offer a fantastic service allowing my team to concentrate on bringing in revenue not doing data entry.
QuickBooks integration is better than anyone else we have a webconnect program with.
Cons
Stronger shipping program
Likelihood to Recommend
From small to medium to large businesses this solution frees up your team to spend the time with your clients and not be caught up in the endless world of data entry and accounting.
We use Webgility's Unify software to connect our BigCommerce website and our Amazon store with QuickBooks Online. It helps us sync products and orders between the platforms.
Pros
It runs regularly and efficiently, so I don't have to monitor it all the time.
When there is a hiccup, Webgility provides good support.
Cons
If Unify cannot sync a particular order, the error message can be cryptic, which makes diagnostics difficult.
Likelihood to Recommend
If you need to connect an ecommerce store with QuickBooks Online, Webgility is a great option.
We are an e-Commerce business, which operates sales in different marketplaces. The different payment settings at each marketplace created such a big headache to our accounting department, as Quickbooks couldn't integrate directly and import sales from marketplaces. Webgility has been such a great source for us as the software is the perfect bridge between marketplaces and our Quickbooks. Webgility has helped us to save so much time and human errors.
Pros
Customer Service is helpful and supportive
Relatively quick
Ensuring to accurately import sales transactions and customer information to Quickbooks
Cons
Doesn't work with various inventory management software, except Skubana
Doesn't import all type of transactions on eBay (like disputes, refund, etc)
Likelihood to Recommend
Webgility is a great tool for all e-Commerce business, especially businesses that have large sales volume.
