In TrustRadius reviews, Webex Meetings is widely adopted across organizations to facilitate a comprehensive range of internal and external meetings, connecting geographically dispersed teams and stakeholders. Reviewers consistently highlight its robust audio and video capabilities, ensuring clear and reliable communication even for large groups, along with high accessibility from various devices and locations. Tools like screen sharing, virtual backgrounds, and AI-driven features further enhance productivity and engagement.

Emerging positives include its ability to reduce operational expenditures and business travel, alongside improved internal collaboration for global teams. However, some reviewers find the user interface complex, and 40% note limitations within the mobile application. While delivering a positive return on investment through efficiency and strengthened communication, potential buyers should note these areas for refinement.

Pros

Robust audio and video quality for meetings, even with large groups
High accessibility from mobile devices and various locations
Effective tools for meeting engagement, including polling, Q&A, and co-host assignments
Convenient recording and transcription features for documentation
Reduces operational expenditures and business travel costs

Cons

User interface can be complex, particularly for new users
Limitations and lack of intuitiveness within the mobile application

From 5 reviews | Last Published May 26, 2026

Why it matters:

Reviewers consistently leverage Webex Meetings for nearly all organizational meeting needs, ranging from routine internal discussions to large-scale external engagements. This broad application addresses the critical business problem of enabling seamless communication and collaboration across diverse internal teams and external partners, especially when participants are geographically distributed. The platform supports various formats, including town halls, strategy sessions, and daily business meetings with clients and partners.

“We basically use it for all of our meetings now.”

Why it matters:

Reviewers consistently highlight the clarity and reliability of audio and video, even in large-scale meetings. This is considered a core strength for facilitating effective communication, with three out of five reviewers mentioning its high performance. Users appreciate the consistent quality that supports productive interactions.

“Hosting hundreds of people with good audio and video quality is one of Webex Meetings’ best features.”

Why it matters:

Webex Meetings has enabled organizations to realize cost savings by reducing the need for traditional communication methods and business travel. Two of five reviewers specifically mentioned eliminating expenses related to individual phone lines and decreasing travel requirements, thereby optimizing operational budgets. This suggests the platform acts as a viable substitute for more costly in-person interactions and dedicated communication hardware.

“We were able to even do away with some of our people having phones because we can use it on our computers and they can use it on their laptops. We've done away with a lot of people needing cell phones for that reason.”

What positive or negative impact (i.e. Return on Investment or ROI) has Webex Meetings had on your overall business objectives?

From 5 reviews | Last Published May 26, 2026

Summary

Webex Meetings has positively impacted business objectives by facilitating cost reductions and enhancing both internal and external collaboration, according to a review sample of five. Reviewers frequently highlighted its ability to reduce operational expenditures, with 2 of 5 reviewers noting savings on communication infrastructure and business travel. The platform also contributes to improved internal collaboration, particularly for globally distributed teams, as cited by 40% of reviewers. Furthermore, Webex Meetings supports external business objectives by providing robust tools for client engagements and online events, an advantage also observed by 2 of 5 reviewers. These benefits collectively suggest a positive return on investment through operational efficiencies and strengthened communication capabilities.

Top Quotes

Cost Savings

Improved Collaboration

“Webex Meetings have made it easier for people in our global offices to talk to each other and feel part of one corporate culture.”

Client and Event Support

“Its helps us in client meetings.”

Describe how you use Webex Meetings in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 5 reviews | Last Published May 26, 2026

Summary

Webex Meetings is widely adopted across organizations primarily to facilitate a comprehensive range of internal and external meetings, addressing the fundamental business problem of connecting geographically dispersed teams and stakeholders. All 5 reviewers consistently report using the platform for nearly all their meeting requirements, from routine status updates to large-scale town halls and strategic planning sessions. This broad application extends to interactions with customers, partners, and portfolio companies, highlighting its role in maintaining business continuity and collaboration across various entities. Furthermore, 2 of 5 reviewers specifically detail the utilization of Webex Meetings' advanced features, such as screen sharing, virtual backgrounds, and AI-driven tools, to enhance the productivity and engagement of these virtual interactions, thereby solving challenges related to effective remote communication and information sharing.

Top Quotes

Internal and External Meetings

“We basically use it for all of our meetings now.”

Feature Utilization

“we use these tools including screen sharing, virtual backgrounds, breakout rooms, real-time captions, and AI-driven features like noise cancellation and meeting transcriptions.”

Please provide some detailed examples of areas where Webex Meetings has room for improvement.

From 5 reviews | Last Published May 26, 2026

Summary

Webex Meetings presents several areas for potential enhancement, primarily concerning its user experience and mobile functionality. Two out of five reviewers expressed that the platform's user interface can be complex, suggesting a need for greater intuitiveness, particularly for new users. Similarly, 40% of reviewers highlighted limitations within the mobile application. These concerns point to opportunities for Webex Meetings to refine its accessibility and ease of use across different devices, ensuring a more streamlined experience for all users. The feedback suggests that while the core functionality may be present, the interaction design on both desktop and mobile platforms could benefit from simplification and feature parity. This could lead to improved user adoption and satisfaction, especially for those who frequently rely on mobile access or are new to the platform, by addressing these identified friction points.

Top Quotes

User Interface Complexity

“User Interface is bit complex.”

Mobile App Limitations

“Battery usage is high when using the mobile app for long periods.”

Please provide some detailed examples of things that Webex Meetings does particularly well.

From 5 reviews | Last Published May 26, 2026

Summary

Webex Meetings is consistently recognized for its robust performance in facilitating online communication, with reviewers frequently citing its strong audio and video capabilities. Three out of five reviewers specifically highlighted the clear and reliable quality of meetings, even when hosting large groups. Beyond core communication, the platform's accessibility is a notable strength, with two reviewers appreciating the ease of connecting from mobile devices or various locations, enabling participation outside traditional office settings. Furthermore, Webex Meetings provides valuable tools for managing meeting dynamics; two reviewers pointed to features such as real-time polling, Q&A, and the ability to assign co-hosts as instrumental in boosting engagement and streamlining session organization. The convenience of recording and transcription features also received positive feedback from two reviewers, who noted their utility in reducing manual note-taking and ensuring comprehensive documentation of discussions. These aspects collectively contribute to a positive user experience, particularly in environments requiring high-quality, flexible, and well-managed virtual interactions.

Top Quotes

Audio and Video Quality

“Hosting hundreds of people with good audio and video quality is one of Webex Meetings’ best features.”

Ease of Access and Connectivity

“I feel like the ability to connect from your phone or from your computer in the car, wherever you need to be. It's very easy to be able to be in a meeting even if you're not at your workspace.”

Meeting Management Features

“Real-time polling and Q&A are useful features that boost participation during big meetings.”

View All Reviews

Webex Meetings Reviews

847 Reviews

Videos

Webex Meetings Review

Rating: 10 out of 10

Incentivized

June 16, 2025

Use Cases and Deployment Scope

We basically use it for all of our meetings now. We got away with Zoom, so we use it for meetings in our company together outside of our company, in our own department. So pretty much for anything that we need to do a meeting with, that's how we use it at this moment.

Pros

I feel like the ability to connect from your phone or from your computer in the car, wherever you need to be. It's very easy to be able to be in a meeting even if you're not at your workspace.

Cons

Honestly, in the time I've used it, I can't really think of anything that I haven't liked about it compared to some of the other products we use. It is way better than I have used. So I can't really think of anything at this moment that I would say.

Likelihood to Recommend

I think any organization with a lot of employees where you need to outsource or talk to different businesses or even use yourself, talk to people in your own company or outside your company. It's very well suited. We've even had discussions with people in other countries, so it's very well suited for that. Thinking about how we used it, I can't think of a way it's not suited. I haven't had the experience to know when we might use it that it might not be okay to use. I don't have experience in that.

Adriana Kampen

System Analyst in Information Technology at Hazelwood School District (1001-5000 employees)

Vetted Review

1 year of experience

Awestruck by Webex Meetings

Rating: 10 out of 10

Incentivized

June 15, 2025

Use Cases and Deployment Scope

Regular status meetings and conduct day to day business meetings with customers, partners and portfolio companies. Take detailed notes, collaborate using whiteboards, present powerpoint decks, and review detailed spreadaheets.

Pros

Note transcripts
Video conferencing
Whiteboards
Recordings

Cons

Integration with zoom
Better backgrounds

Likelihood to Recommend

High quality and reliability

Verified User

General Manager in Corporate (11-50 employees)

Vetted Review

5 years of experience

About Webex Meetings

Rating: 6 out of 10

Incentivized

June 13, 2025

Use Cases and Deployment Scope

We use Webex Meetings to connect nationally with our colleagues and clients as we cover the whole country and most of our employees are remote.

Pros

We can work together seamlessly
Great quality meetings online

Cons

It could use a more user friendly interface for newcomers

Likelihood to Recommend

Webex Meetings is really good for online work, but not so well for tracking tasks.

Verified User

Employee in Human Resources (11-50 employees)

Vetted Review

3 years of experience

Best product for video conferencing and team meetings

Rating: 8 out of 10

Incentivized

June 12, 2025

Use Cases and Deployment Scope

We are using Webex Meetings from last few years for virtual meetings, Video conferencing, Town halls meetings. we use these tools including screen sharing, virtual backgrounds, breakout rooms, real-time captions, and AI-driven features like noise cancellation and meeting transcriptions. We use this for internal training its helps us in internally training session.

Pros

Webex provide clear audio and video quality, even in large meetings or webinars.
Webex provide tools for screen sharing, virtual backgrounds, breakout rooms, real-time captions,
Mobile applications for android

Cons

Mobile application has limited access than desktop version.
User Interface is bit complex.
Bit pricey for small business

Likelihood to Recommend

We use Webex tools for screen sharing for internal trainings. In this way we conduct trainings for our employees, teams. Easily conduct calls with clients. Features such as session recording and accessibility options enhance the training experience for teams. it offers Q&A sessions. Its less appropriate for small business.

Pankaj Prashad

Assistant Manager F &A in Finance and Accounting at Escalon Business Services LLC (501-1000 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

Offered a reliable way to manage big corporate gatherings

Rating: 9 out of 10

May 28, 2025

Use Cases and Deployment Scope

We organized our quarterly town halls, strategy sessions between departments, and training events on Webex Meetings. It meets the demand for a reliable system that supports plenty of participants without lowering quality. Getting assistance from them for large event planning has been very useful.

Pros

Hosting hundreds of people with good audio and video quality is one of Webex Meetings’ best features.
Real-time polling and Q&A are useful features that boost participation during big meetings.
It is easier to manage sessions because you can assign co-hosts.
The recording transcription feature means you do not need to take notes manually.
The integration of Webex Meetings with Outlook and Google Calendar means scheduling is very easy.

Cons

Arranging large meetings with many breakout sessions often needs a lot of time.
Reports generated after meetings could be more detailed for better analysis.
Battery usage is high when using the mobile app for long periods.
Switching the application you are sharing can sometimes make the screen sharing slow.

Likelihood to Recommend

Webex Meetings shines when it comes to big, planned corporate events that need solid organization. In the case of casual team huddles, the platform can come across as too robust and formal.

Abdelfattah Hussein

Senior Demand Planner at MINLO (501-1000 employees)

Vetted Review

3 years of experience

Giving various resources and prompt support.

Rating: 10 out of 10

Incentivized

May 19, 2025

Use Cases and Deployment Scope

Webex Meetings is the main place for daily stand-ups, client presentations, and brainstorming. It makes it easier to communicate clearly and safely with team members in different parts of the world. With its scheduling and screen-sharing, we synchronize campaigns and review creative work so that everyone is on the same page.

Pros

Real-time translation is our best feature, making translating audio into different languages easier for our international clients.
The breakout rooms help different sub-teams work together during large meetings.
In addition, AI noise suppression helps keep audio clear, making meetings easier when people are in noisy settings.

Cons

The interface can be cluttered for people using the tool for the first time, and important options like chat and participant lists can be hard to spot.
Because the integration with Trello or Asana is restricted, it becomes harder for us to manage our workflow.
The mobile app does not have all of the functions of the desktop, which is a problem for team members using tablets or smartphones.

Likelihood to Recommend

When security and reliability are priorities, Webex Meetings perform well during planned and agenda-driven meetings. Nevertheless, they may be confusing during quick brainstorming or when working with external partners who don’t know the platform.

Martin Herrera

Purchasing Analyst at Westric (51-200 employees)

Vetted Review

2 years of experience

Extremely good video conference software.

Rating: 9 out of 10

Incentivized

May 16, 2025

Use Cases and Deployment Scope

We are using this tool to conduct meetings and giving presentation to our clients for selling purpose. Experience is extremely pleasant as setup and usage is very easy. Virtual board , noise cancellation , good quality audio/video are some premium features which helps us alot in giving presentations smoothely.

Pros

Noise cancellation is one of the most helpful feature when doing work from home.
Breakout rooms are available for easy management of multiple meetings from one link only.
Video quality performance is extremely good.

Cons

Webex Meetings and the app consume a lot of ram and sometime cause system slowness in mid of work only.
In starting of use, the design is a little complex due to number of features.
The mobile app needs to be optimized and little bit laggy also.

Likelihood to Recommend

We are using Microsoft 365 as well and it is well integerated with Webex Meetings and provide a central communcation system. It provides a very clean meeting environment as compare to other apps.

Himanshu Jain

Real estate sales manager in Sales at squareyards (501-1000 employees)

Vetted Review

3 years of experience

View profile

AI-powered meeting highlights help us quickly recap key points

Rating: 10 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

I use Webex Meetings to have confidential consultations with clients. The security aspects of the platform guarantee confidentiality of sensitive financial facts when we discuss them. It also enables sharing of documents and real time collaboration in financial plans.

Pros

The end to end encryption offers peace of mind in my clients as well as to myself.
The facility to share screens and annotate documents instantaneously makes our discussions more explicit.
In addition the scheduling attribute works perfectly with my calendar making the management of appointments simple.

Cons

The limited ability to make invitations for meetings custom is one of the limitations, it may be more customizable to reflect the branding.
Also the absence of integration to some financial software assumes additional actions during all the meetings for data sharing.

Likelihood to Recommend

Webex suits formal client meetings for which security and professionalism are most important. However, for a quick check in or when a client is not so tech savvy a simpler platform may be more desirable.

Santosh Giri

Remote PERM Paralegal in Legal at Dworsky Law Firm (11-50 employees)

Vetted Review

2 years of experience

Help to overcome the language barriers in our multinational meetings

Rating: 9 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

I conduct virtual lectures using Webex Meetings, hold office hours, and retain peers for discussions using the same platform. The platform facilitates our transition to hybrid learning will be able to attend sessions despite remaining in his or her respective locations.

Pros

The use of a whiteboard is especially useful to explain advanced concepts. The capability to record the sessions allows students the flexibility to review materials in his/her own time.
Additionally, connectivity of the platform to our learning management system facilitates scheduling as well as tracking of itches.

Cons

A limitation is the platform performance on the old devices.
Creating breakout rooms can be complicated, which requires several steps that are unnecessary.

Likelihood to Recommend

Webex fits well for structurally oriented class times and formal presentations. However for spontaneous collaboration or less formal study groups, platforms with a more streamlined interface may be more appropriate.

Jean Louis Natta

External Consultant in Professional Services at Akantha (11-50 employees)

Vetted Review

2 years of experience

Impressive Engagement Support from the Application

Rating: 9 out of 10

Incentivized

May 7, 2025

Use Cases and Deployment Scope

We constantly hold successful and resourceful meetings using Webex Meetings. All the language barriers and location issues are resolved by the program. We happen to listen any ideas shared by all our stakeholders and we arrive at the appropriate and innovative options. We also conduct different polls where successful voting is conducted.

Pros

Quality and limitless language translations.
Universal presence in all devices, including mobile phones, tablets, PC, among other.
Availability of dynamic polls for all stakeholders.

Cons

We are content with Webex Meetings features.

Likelihood to Recommend

When we have different thoughts and ideas from stakeholders, we use Webex Meetings to hold virtual meetings. More so, we share all our desktops or screens, which facilitates our discussions. Where we need voting, the program offers this powerful solution and we arrive to the right decision. Where distance is an issue, Webex Meetings is the app that controls makes the process successful.

Amendoza Lukisa

Sales Representative in Sales at IBook Publishing Inc. (11-50 employees)

Vetted Review

3 years of experience

Loading Reviews List....

Video reviews

View playlist