Webex Meetings Information Reviews & Insights

Score8.4 out of 10

2,455 Reviews and Ratings

Overview

Synthesised from 5 reviews | Last Published May 26, 2026

In TrustRadius reviews, Webex Meetings is widely adopted across organizations to facilitate a comprehensive range of internal and external meetings, connecting geographically dispersed teams and stakeholders. Reviewers consistently highlight its robust audio and video capabilities, ensuring clear and reliable communication even for large groups, along with high accessibility from various devices and locations. Tools like screen sharing, virtual backgrounds, and AI-driven features further enhance productivity and engagement.

Emerging positives include its ability to reduce operational expenditures and business travel, alongside improved internal collaboration for global teams. However, some reviewers find the user interface complex, and 40% note limitations within the mobile application. While delivering a positive return on investment through efficiency and strengthened communication, potential buyers should note these areas for refinement.

Pros

Robust audio and video quality for meetings, even with large groups
High accessibility from mobile devices and various locations
Effective tools for meeting engagement, including polling, Q&A, and co-host assignments
Convenient recording and transcription features for documentation
Reduces operational expenditures and business travel costs

Cons

User interface can be complex, particularly for new users
Limitations and lack of intuitiveness within the mobile application

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Webex Meetings Reviews

189 Reviews

InformationComputer Software44Computer Networking26Internet8Telecommunications98Broadcast Media2Publishing2Newspapers1Information Services3Computer Games1Wireless1Media Production3

Videos

Embrace virtual connectivity enhanced transparency - Webex Meetings

Rating: 9 out of 10

Incentivized

May 19, 2025

Use Cases and Deployment Scope

We mostly use Webex Meetings for internal team meetings, virtual conferences. It is a part of our day to day professional lives where people in the US, Leh connect with us remotely. Virtual collaboration is improvised using this tool. It enables file sharing, virtual collaboration and a secure communication between team members

Pros

Video conferencing
Virtual webinars
Business meetings
File sharing
Screen sharing

Cons

Sometimes it faces performance issues
Complexity of the interface is slightly more
Price is slightly on the costlier side

Likelihood to Recommend

Well suited for large and mid size companies, where people connect remotely on a larger scale, does well where a desktop application is needed or web based application, works both ways

not well suited for small scale organisations due to price constraints

Verified User

Engineer in Engineering (Computer Networking company, 1001-5000 employees)

Vetted Review

3 years of experience

Help to overcome the language barriers in our multinational meetings

Rating: 9 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

I conduct virtual lectures using Webex Meetings, hold office hours, and retain peers for discussions using the same platform. The platform facilitates our transition to hybrid learning will be able to attend sessions despite remaining in his or her respective locations.

Pros

The use of a whiteboard is especially useful to explain advanced concepts. The capability to record the sessions allows students the flexibility to review materials in his/her own time.
Additionally, connectivity of the platform to our learning management system facilitates scheduling as well as tracking of itches.

Cons

A limitation is the platform performance on the old devices.
Creating breakout rooms can be complicated, which requires several steps that are unnecessary.

Likelihood to Recommend

Webex fits well for structurally oriented class times and formal presentations. However for spontaneous collaboration or less formal study groups, platforms with a more streamlined interface may be more appropriate.

Jean Louis Natta

External Consultant in Professional Services at Akantha (Computer Software, 11-50 employees)

Vetted Review

2 years of experience

Impressive Engagement Support from the Application

Rating: 9 out of 10

Incentivized

May 7, 2025

Use Cases and Deployment Scope

We constantly hold successful and resourceful meetings using Webex Meetings. All the language barriers and location issues are resolved by the program. We happen to listen any ideas shared by all our stakeholders and we arrive at the appropriate and innovative options. We also conduct different polls where successful voting is conducted.

Pros

Quality and limitless language translations.
Universal presence in all devices, including mobile phones, tablets, PC, among other.
Availability of dynamic polls for all stakeholders.

Cons

We are content with Webex Meetings features.

Likelihood to Recommend

When we have different thoughts and ideas from stakeholders, we use Webex Meetings to hold virtual meetings. More so, we share all our desktops or screens, which facilitates our discussions. Where we need voting, the program offers this powerful solution and we arrive to the right decision. Where distance is an issue, Webex Meetings is the app that controls makes the process successful.

Amendoza Lukisa

Sales Representative in Sales at IBook Publishing Inc. (Publishing, 11-50 employees)

Vetted Review

3 years of experience

Its a total virtual communication solution.

Rating: 10 out of 10

Incentivized

March 27, 2025

Use Cases and Deployment Scope

Most of my teammates work remotely in my organization. So, communicating with them through Webex meetings is one of the essential tools that I use every day. It effectively solves my virtual office maintenance problems. Meeting, event, and video messaging options are really powerful features of Webex Meetings. They actually save time and effort.

Pros

Organizing Event.
Regular Virtual Meeting.
Messaging.

Cons

File sharing.
Meeting notes and summarization.
Subtitling the meeting.

Likelihood to Recommend

It is well suited for small and medium companies that operate globally or virtually. This software is pretty cool for arranging meetings and webinars for any company. Besides the company, any individual coach or trainer can benefit from WebEx Meetings. Its whiteboard option can help to demonstrate any meeting topic.

HM Shuja

Producer in Product Management at EKHON TV (Broadcast Media, 501-1000 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Id Recommend Other Video Conferencing Software

Rating: 4 out of 10

Incentivized

March 27, 2025

Use Cases and Deployment Scope

I used Webex as a customer support agent. We allowed customers to choose among Webex, Zoom, Teams, Google Meet, AnyDesk, and phone.

Pros

For some customers, it is the only allowed video conferencing tool.
The free plan offers the same features s paid plans except for a shorter time limit.

Cons

I've experienced frequent audio and screenshare issues.

Likelihood to Recommend

I only used Webex Meetings when I absolutely had to—i.e., when the customer insisted. Even then, we often had to supplement with phone call because audio didn't work. I've also experienced problems sharing my screen. It could be worse, but the Webex Meetings UI isn't terribly intuitive.

Kaley White

Data and Systems Analyst at Radformation (Computer Software, 51-200 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Webex Meetings for enterprise had a good set of tools

Rating: 7 out of 10

Incentivized

March 26, 2025

Use Cases and Deployment Scope

We run approximately 20 VILT sessions per day with a rough total of 320 learners per day. As the Admin for our instructors the Webex Meetings Control Hub allows me to add/remove/edit instructors easily. Webex Meetings cleanly integrates with our LMS which enables us to move instructors to different sessions on the fly and manage any changes throughout the day.

Pros

We use tools like the annotation, emoji's, and thumbs up polls in almost every session
The chat options keep the stream of conversation neatly organized with options to chat with the group or directly to certain individuals
The meeting settings allow us to set things like mute upon entry, disable video, and other meeting options for all classes uniformly

Cons

When using the web view not all features are available as when using the browser plugin
It's not always obvious when to use the application vs the browser plugin so users will often open the application instead of using the plugin
Newer features like breakout rooms aren't available

Likelihood to Recommend

Webex Meetings worked well for us when using smaller groups without much change in membership. We liked that we were able to save meeting settings and apply it to different groups of organizers. Adding/editing/removing users was a bit cumbersome though. User management in general was more work than we thought necessary.

Mateo Jones

LMS Administrator at Blackbaud (Computer Software, 1001-5000 employees)

Vetted Review

2 years of experience

All you need for an efficient communication and collaboration

Rating: 9 out of 10

Incentivized

March 18, 2025

Use Cases and Deployment Scope

We do use Webex Meetings for the purpose of meeting both colleagues as well customers and partners. With the help of Webex Meetings we're able to collaborate, share, exchange and see each other at least virtually. We also use the different functionalities that are available while the meeting is running but also use the channels for communication after the meeting did take place so that we can also keep record and follow-up on the open items from the meeting.

Pros

Video and voice quality
Waiting room feature
Chat functionalities (also post meeting)
Moderator features (e.g. mute the audience)
Video backgrounds and filters

Cons

AI features
Automated recording / minutes taking
Connection to other tools such as outlook or productivity software

Likelihood to Recommend

Simple and quick meetings with colleagues and / or customers and stakeholders can perfectly be done with Webex Meetings. You can also use a whiteboard to interactively collaborate with each other. Normal 1-1 meetings / jour-fixes can also be done with Webex Meetings. Webex can also be used to address larger audiences for bigger meetings where there are only a few presenters.

Verified User

Program Manager in Corporate (Telecommunications company, 10,001+ employees)

Vetted Review

5 years of experience

WebEx Meetings: Why It Stands Out (and Where It Falls Short) Compared to the Competition

Rating: 8 out of 10

Incentivized

March 18, 2025

Use Cases and Deployment Scope

Webex Meetings allows teams to meet virtually from any location, overcoming geographical boundaries. It offers video conferencing, voice calls, and real-time messaging. Webex Meetings enables seamless collaboration with features like screen sharing, file sharing, whiteboarding, and breakout rooms. It facilitates efficient teamwork by allowing real-time interaction

Pros

Collaboration & Teamwork
Remote Communication
Customer Engagement & Sales Meetings

Cons

Web-based communication
Meeting Room Customization and Personalization
Integration with Third-Party Apps

Likelihood to Recommend

Webex Meetings provides features designed specifically for large-scale events, such as customizable registration, attendee management, and advanced analytics. For smaller, more casual meetings, platforms like Zoom or Google Meet may be more appropriate. Webex Meetings can be on the pricier side, particularly for smaller teams or businesses with limited budgets

Verified User

Engineer in Information Technology (Computer Software company, 1001-5000 employees)

Vetted Review

2 years of experience

Good choice for large enterprises but lags integration with Microsoft 365,

Rating: 7 out of 10

Incentivized

March 17, 2025

Use Cases and Deployment Scope

I have used Webex earlier in my organization. Now it has been replaced by Microsoft Teams.

We used it for collaboration, communication, and remote work support.

The scope of our use case covered most of our internal and external communication needs. From small team meetings to large webinars, Webex Meetings became our preferred platform for collaboration.

Pros

Video & Audio Quality
Security (end-end encryption)
Performance (Lighter on resources)

Cons

The UI feels a bit cluttered and lags in intuitiveness
No integration with Microsoft 365 (Word, Excel, PowerPoint, OneDrive, SharePoint)
Pricing is higher. Free version has a lot of limitations

Likelihood to Recommend

Choose Webex Meetings if you prioritize security, superior audio/video quality, and need a standalone meeting solution i.e. doesn't need integration with other Microsoft office tools.

For large enterprises and government organizations, Webex may be a better choice due to its security features and superior video & audio quality but, for most businesses where an integration with Microsoft 365 is required, Webex is not a good option.

Asad Khan

Systems Solution Architect in Engineering at Ericsson (Telecommunications, 10,001+ employees)

Vetted Review

5 years of experience

Verified on LinkedIn

Must have for meetings

Rating: 10 out of 10

Incentivized

February 18, 2025

Use Cases and Deployment Scope

Webex Meetings is really amazing to create meetings. Its an amazing collaboration platform. The audio and video quality is really amazing. It offers a free version as well which doesn't have all the functionalities but it serves the purpose for most people.

Pros

Better collaboration
Amazing audio and video capabilities
It's highly secure as its a product by Cisco

Cons

Difficult to manage breakout rooms
Chat feature can be better

Likelihood to Recommend

It's really good for team meetings in which we need to discuss strategies. We use it for clients meetings as well. It's super intuitive and offers amazing features like hand raise and screen sharing. It is also really better than most of the applications.

Shikha Singh

Sr Technical Recruiter in Information Technology at Covextech (Information Services, 1001-5000 employees)

Vetted Review

4 years of experience

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