Very effective outreach tool
Pros
- Customer service. You have your own point of contact. They are very supportive and helpful. They always respond quickly.
- Their deep non-profit discount.
- Their message schedules. Very flexible and it can be a relative schedule to say a pregnant woman's due date and someone's goal date for quit smoking, etc.
Cons
- Creating a campaign by coping from another - so far that's not possible.
- When you have more than 10 pages of messages to edit, you are not allowed to jump to a specific page. You have to click the arrow until you are that page. When you finish editing a certain message, it always brings you back to the very first page. Very annoying. We voice that many times but it has never been changed.
- Downloading reports only works with Google Chrome. However, when you try to open their website on Google Chrome, it won't let you because of some security certificate issue.
Return on Investment
- It allows us to outreach to populations that are sometimes hard to reach with traditional programs.
- The automatic messages allow staff to use their time for other programs.
Alternatives Considered
SMS magic