WatchGuard Network Security Reviews and Ratings

Rating: 8.6 out of 10

Score

8.6 out of 10

Community insights

TrustRadius Insights for WatchGuard Network Security are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Quick Escalation Process: Reviewers have appreciated the quick escalation process provided by the product, which has enabled timely resolution of issues and efficient problem-solving. The streamlined escalation procedure has been particularly beneficial during critical situations, ensuring that users receive prompt assistance and support when needed.

Valuable Security Features: Users have found the URL filtering, intrusion prevention, and DOS monitoring features to be valuable in maintaining security and effectively safeguarding their networks from potential threats. These robust security measures have played a crucial role in preventing cyber attacks and ensuring data protection for businesses utilizing the product.

Excellent Customer Support: The excellent support offered by the customer service team has been praised for being helpful, responsive, and consistently providing valuable assistance when needed. Reviewers have highlighted instances where the support team went above and beyond to address queries promptly and offer expert guidance on optimizing the product's performance for specific use cases.

Reviews

524 Reviews

WatchGuard Network Security lives up to its promises

Rating: 6 out of 10

Incentivized

May 20, 2025

Use Cases and Deployment Scope

It functions as our firewall, and our VPN connection point. It protects our LAN and WiFi switches routers and access points and endpoints such as servers, desktops, laptops, tablets, and mobile devices against threats such as viruses, malware, fakeware, scareware, bots, trojans, worms, ransomware, spam, phishing, catphishing, spearphishing, hacking, and more.

Pros

Firewall
Antivirus
Packet inspection

Cons

Web GUI
Rack mount kits
Product naming

Likelihood to Recommend

It is perfect for small to medium business, main and branch offices, and remote sites. We use it in fields such as medical, financial, manufacturing, legal, real estate, banking, lending, mortgage, title, construction, pediatrics, surgical, childcare, education, municipal, judicial, enforcement, utility, military, government, automotive, transportation, first response, forestry, fire suppression, plumbing, electrical, and more.

Verified User

Technician in Information Technology (11-50 employees)

Vetted Review

10 years of experience

Small Business Experience with WatchGuard - Excellent

Rating: 10 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

We use WatchGuard Network Security as the preferred security of our small business. It is easy to use and provides more than ample security for our network. We appreciate the scalability of the product line which will allow us to augment the services we have as our business grows. It is easy to implement and use.

Pros

Ease of purchase
Ease of use
Ease of scalability

Cons

Having to purchase through third party vendors can be a bit cumbersome but not a deal breaker

Likelihood to Recommend

I can't speak to other use cases, but it is useful for a small business that is looking for a reliable method of securing their network.

Verified User

Partner in Corporate (1-10 employees)

Vetted Review

2 years of experience

Watchguard - Reliable and Easy to Use

Rating: 10 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

Watchguard has been great for our organization's network infrastructure. We utilize their products for firewall, AP, and even endpoint antivirus. The equipment has been reliable, and the software is intuitive and fully featured.

Our network infrastructure group likes it, and as a member of support, it's easy to use.

End users have a positive experience with the VPN product, and the antivirus product is fairly reliable.

Pros

Feature Updates
Integration is Easy
Good Web UI

Cons

Better EPDR stability
Easier customization for end-user experience
More robust SAML integration

Likelihood to Recommend

I've been impressed to consider how many Watchguard Network products we utilize. Firewall/VPN, Wireless APs, and endpoint antivirus.

It makes it easy to diagnose issues and find resolutions with minimal interactions with the end user or their system. Reliability of the network hardware has been superb, and we have minimal issues with their software.

Verified User

Technician in Information Technology (1001-5000 employees)

Vetted Review

5 years of experience

WatchGuard Review

Rating: 8 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

We use a variety of WatchGuard tools to ensure network security in our organization and the networks of our clients. While the clients can range from 5 employees to a few hundred, WatchGuard has the tools we need. We use it for secure remote access, traffic filtering, and compliance purposes.

Pros

Provides comprehensive logs
Detailed security options
high visibility

Cons

The cloud management, while it is improving, is still rather clunky and obtrusive
The wireless access points do not provide as much functionality

Likelihood to Recommend

I believe WatchGuard would be excellent for most scenarios, perhaps it would become less well suited in extremely large environments

Verified User

Technician in Information Technology (1-10 employees)

Vetted Review

3 years of experience

Watchguard in Practice

Rating: 8 out of 10

Incentivized

April 19, 2025

Use Cases and Deployment Scope

We use Watchguard Network Security for SSL VPN to access remote servers/resources across the country, as well as for network filtering and firewall capabilities. Watchguard Network Security enables us to secure our network from bad actors while ensuring staff are working without distraction, while simultaneously allowing remote staff to operate in the same capacity as their colleagues nationwide.

Pros

SSL VPN
Web Filtering
Threat mitigation

Cons

Documentation for firewall utilities
Firebox portal web ui is a bit hard to navigate at time

Likelihood to Recommend

I'd recommend Watchguard Network Security in a scenario in which a satellite office or remote branch requires access into something like head offices file server, in which case I'd suggest the installation of some Watchguard appliances in both location alongside setup of a vpn tunnel.

I'd also recommend Watchguard Network Security in the situation where staff are accessing non-work related resources in the office, in which case I'd suggest the installation of a firewall and configuring of web filtering.

Verified User

Engineer in Information Technology (201-500 employees)

Vetted Review

3 years of experience

Excellent choice

Rating: 9 out of 10

Incentivized

April 18, 2025

Use Cases and Deployment Scope

Use of firewalls and VPN connections between work centers

Pros

easy support website
cloud version
compatibility

Cons

special prices for non-profit organizations
most advantageous equipment renewal campaign

Likelihood to Recommend

For entities with multiple branches with reciprocal connectivity

Verified User

Technician in Finance and Accounting (51-200 employees)

Vetted Review

20 years of experience

Overall a great product

Rating: 7 out of 10

Incentivized

March 26, 2025

Use Cases and Deployment Scope

WatchGuard Network Security has been a beneficial tool in our toolset to offer clients the network security they need. It is easy to manage and configure and has great compatibility with other products. It offers many in-depth features that allow to configure the appliance to meet the business needs. Highly recommended!

Pros

Active Directory Integration
Site-to-Site VPN
Alerting

Cons

Device configuration
Statistics and monitoring
GUI Intuitiveness

Likelihood to Recommend

WatchGuard Network Security is probably appropriate in a middle-sized businesses. It allows for great flexibility and customization without sacrificing the ease of use. It probably lacks most of the features an enterprise customer would require, such as various in depth routing features. For a smaller customer, it might be needlessly complex and harder to get started with.

Verified User

Technician in Information Technology (11-50 employees)

Vetted Review

12 years of experience

WatchGuard Network Security

Rating: 10 out of 10

Incentivized

March 26, 2025

Use Cases and Deployment Scope

We use WatchGuard Network Security to provide firewall rules, VPN access, application control, and Gateway AV, in order to keep our employees working from anywhere, and to ensure our network is protected. WatchGuard Network Security allows us to manage all of this with an easy to use user interface, and regular updates to ensure we are protected.

Pros

Easy to use User Interface
Easy VPN setup
Easy to identify problems

Cons

Add more functionality to the web UI
Ability to expire DHCP leases from the web UI
Make it easier to whitelist common applications

Likelihood to Recommend

We are a smaller business with about 80 employees and 5 locations. WatchGuard Network Security works well for us, with easy to set up site to site VPN tunnels. WatchGuard Network Security works great for our use case. They offer many features, so you can tailor your use to be as tight or as loose as you would like.

Verified User

Administrator in Information Technology (51-200 employees)

Vetted Review

10 years of experience

WatchGuard Network Security review

Rating: 6 out of 10

Incentivized

March 21, 2025

Use Cases and Deployment Scope

We use WatchGuard Network Security to manage our firewall, vpn tunnels, and to manage our network policies. We used to use it for all company devices, however, WatchGuard Network Security unfortunately is no longer compatible with MacOS and we have to use 3rd party alternatives for VPN on Mac. This has posed as an inconvenience for our onboarding and app installation processes.

Pros

Easy to navigate UI
Smooth integration with Active Directory users
Advanced configuration settings for customized security

Cons

Compatability
having to install a few times because the application is corrupted/has to be repaired
Better error messages when end users have connectivity issues

Likelihood to Recommend

WatchGuard Network Security is well suited for an enterprise that is windows based. It is not suitable for enterprises using a lot of MacOS devices. Having a vpn app for mobile phones would be a great addition for easy access on company issued mobile devices. But otherwise it is a good encrypted vpn vs other third parties like tunnelblic or Openvpn

Verified User

Analyst in Information Technology (51-200 employees)

Vetted Review

4 years of experience

WatchGuard Network Security

Rating: 10 out of 10

Incentivized

March 12, 2025

Use Cases and Deployment Scope

I use WatchGuard Network Security for the headquarters and peripherals. For using VPN tunnels. in this way we have resolved the connection between the offices. The VPN is only used by external workers

Pros

Policies
Services
Interface friendly
Cloud Management

Cons

Object in Policies
No historical logging on device -> Dimension Server required
Transparent prox

Likelihood to Recommend

Suitable for protecting all networks from small to large

Verified User

Consultant in Information Technology (11-50 employees)

Vetted Review

6 years of experience

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