Insights from WatchGuard AuthPoint Reviewers
Based on 10 verified reviews published in the last 18 months
What positive or negative impact (i.e. Return on Investment or ROI) has WatchGuard AuthPoint had on your overall business objectives?
10 answeredThis report synthesizes 10 recent reviews regarding the impact of WatchGuard AuthPoint on business objectives. Reviewers most frequently cited improvements to security (6 of 10 reviews). These improvements include enhanced security for remote work through multi-factor authentication (MFA) for VPN access, which in turn helped some businesses meet cybersecurity insurance requirements and Cyber Essentials certification. Several reviewers also highlighted AuthPoint's ease of use (3 of 10 reviews), noting simplified remote employee access management and low maintenance. Cost-effectiveness was another positive aspect, mentioned by 2 of 10 reviewers, who found it budget-friendly compared to alternatives. However, 2 of 10 reviewers noted minor user issues, such as added friction to the VPN process, although these were balanced against the low frequency of internal failures.
Improved Security
6 mentionsA majority of reviewers (6 of 10) credited AuthPoint with improving their security posture. This primarily involved add…
A majority of reviewers (6 of 10) credited AuthPoint with improving their security posture. This primarily involved adding a second layer of authentication for VPN access, which is seen as crucial for securing remote work. The added security layer also helped some reviewers meet compliance requirements for cybersecurity insurance and Cyber Essentials certification.
Ease of Use
3 mentionsAbout a third of reviewers (3 of 10) praised AuthPoint for its ease of use. They specifically mentioned that it made ma…
About a third of reviewers (3 of 10) praised AuthPoint for its ease of use. They specifically mentioned that it made managing access for remote employees more manageable. The product was also described as seamless for clients and requiring low management and maintenance.
Cost Effectiveness
2 mentionsTwo of the 10 reviewers found AuthPoint to be a cost-effective solution. They indicated that it was within their compan…
Two of the 10 reviewers found AuthPoint to be a cost-effective solution. They indicated that it was within their company's budget compared to other manufacturers, particularly as an MFA solution for VPNs using WatchGuard Firewalls.
Minor User Issues
2 mentionsTwo reviewers (2 of 10) mentioned minor user issues. One reviewer noted that it added some friction to the VPN process,…
Two reviewers (2 of 10) mentioned minor user issues. One reviewer noted that it added some friction to the VPN process, which some users struggled with. The other reviewer stated that failures due to internal WatchGuard issues were pretty low.
Besides WatchGuard AuthPoint, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?
10 answeredThis report synthesizes 10 recent reviews to identify software products commonly used alongside WatchGuard AuthPoint. Reviewers most frequently mentioned Microsoft 365, with 5 of 10 reviewers noting its use. Trend Micro products were also mentioned by 2 of 10 reviewers. The reviews suggest that these products often integrate with or complement the functionality of WatchGuard AuthPoint within the reviewers' IT environments. Given the small sample size, these findings provide directional insights rather than definitive conclusions.
Microsoft 365
5 mentionsMicrosoft 365 is used alongside WatchGuard AuthPoint by 5 of 10 reviewers. These reviewers did not elaborate on the spe…
Microsoft 365 is used alongside WatchGuard AuthPoint by 5 of 10 reviewers. These reviewers did not elaborate on the specific reasons for using Microsoft 365 with AuthPoint, but its frequent mention suggests it is a common component of their overall security and IT infrastructure.
Trend Micro
2 mentionsTrend Micro products were mentioned by 2 of 10 reviewers. These mentions include both Trend Micro Web Security and Tren…
Trend Micro products were mentioned by 2 of 10 reviewers. These mentions include both Trend Micro Web Security and Trend Cloud One Network Security, indicating a possible reliance on Trend Micro for broader security coverage in conjunction with WatchGuard AuthPoint.
Describe how you use WatchGuard AuthPoint in your organization. What are the business problems the product addresses and what is the scope of your use case?
10 answeredThis report synthesizes 10 recent reviews to understand how organizations are using WatchGuard AuthPoint and the business problems it addresses. A core use case revolves around securing VPN connections using multi-factor authentication (MFA). 6 of 10 reviewers mention using AuthPoint in this context to protect remote access to their networks. This implementation of MFA contributes to meeting security compliance requirements, a benefit noted by 3 reviewers, particularly for cyber insurance. These reviewers highlight that AuthPoint helps them enforce security measures for remote users and comply with regulations.
VPN MFA Security
6 mentionsA majority of reviewers, 6 of 10, use WatchGuard AuthPoint to secure VPN connections. This is achieved through two-fact…
A majority of reviewers, 6 of 10, use WatchGuard AuthPoint to secure VPN connections. This is achieved through two-factor authentication, typically via push notifications to users' mobile devices. Reviewers indicate this setup is crucial for securing remote workers' access to their networks and protecting against unauthorized access.
Security Compliance
3 mentionsAbout a third of reviewers (3 of 10) cite security compliance as a key benefit of using AuthPoint. They use it to meet…
About a third of reviewers (3 of 10) cite security compliance as a key benefit of using AuthPoint. They use it to meet regulatory requirements and improve their security posture. This is often linked to securing cyber insurance at reduced rates.
Please provide some detailed examples of areas where WatchGuard AuthPoint has room for improvement.
10 answeredThis analysis of 10 recent reviews focuses on areas where WatchGuard AuthPoint users see room for improvement. A recurring concern, raised by 4 of 10 reviewers, involves documentation and setup complexities, particularly around integrations and configuration clarity. Two reviewers cited negative experiences with the responsiveness and availability of support services. These factors appear to contribute to a perception that while the product offers robust security features, the user experience could be enhanced through clearer guidance and more readily accessible assistance.
Documentation and Setup
4 mentionsFour of the ten reviewers mentioned challenges related to documentation and initial setup. Specifically, reviewers foun…
Four of the ten reviewers mentioned challenges related to documentation and initial setup. Specifically, reviewers found the documentation lacking for complex setups, such as integrating with Windows AD Radius backed VPNs. Reviewers also noted that the configuration process can be time-consuming due to unclear settings locations.
Support Issues
2 mentionsTwo reviewers expressed frustration with the speed and availability of WatchGuard AuthPoint's support services. These r…
Two reviewers expressed frustration with the speed and availability of WatchGuard AuthPoint's support services. These reviewers indicated that email support can be slow, and voiced concerns about the lack of US-based support staff during normal business hours.
Please provide some detailed examples of things that WatchGuard AuthPoint does particularly well.
10 answeredThis report analyzes 10 recent reviews to identify areas where WatchGuard AuthPoint performs well. A notable theme is the ease of setup and management, mentioned by 4 reviewers. This includes simple initial configuration, user setup, and synchronization with Active Directory. Complementing this ease of use, 3 reviewers specifically highlighted the reliability of push notifications through the AuthPoint app. These reviewers found the push notifications to be consistent and easy to approve, contributing to a positive user experience.
Easy setup and management
4 mentionsFour reviewers appreciated the straightforward setup and management of WatchGuard AuthPoint. This ease of use extends f…
Four reviewers appreciated the straightforward setup and management of WatchGuard AuthPoint. This ease of use extends from the initial configuration to user setup and syncing with on-site Active Directory, making the administrative process efficient.
Push notification reliability
3 mentionsThree reviewers specifically mentioned the reliability of push notifications. They found the app push notifications to…
Three reviewers specifically mentioned the reliability of push notifications. They found the app push notifications to be consistent and easy to approve, indicating a smooth and dependable multi-factor authentication experience for end-users.
WatchGuard AuthPoint Total Identity Security (TIS) offers a corporate password manager and dark web monitoring capabilities to help mitigate the risks associated with credentials being compromised. Explain how you use these WatchGuard AuthPoint TIS capabilities in your organization.
10 answeredThis report synthesizes 10 recent reviews that discuss how organizations use WatchGuard AuthPoint Total Identity Security (TIS), focusing on the password management and dark web monitoring capabilities. Reviewers highlight the use of the corporate password manager to enforce password policies and the dark web monitoring feature to detect compromised credentials. Specifically, 3 of 10 reviewers mention using the corporate password manager to implement strong, unique passwords across their organizations. A similar number of reviewers (3 of 10) also report leveraging the dark web monitoring capabilities to identify and respond to potential threats stemming from compromised credentials. These two features appear to be used in conjunction to provide a more robust security posture for organizations.
Password manager usage
3 mentions3 of 10 reviewers specifically mention using the corporate password manager feature. These reviewers leverage it to enf…
3 of 10 reviewers specifically mention using the corporate password manager feature. These reviewers leverage it to enforce strong and unique passwords across their organizations, aiming to reduce the risk associated with password reuse. One reviewer also indicates using it for their customers.
Dark web monitoring
3 mentionsThe dark web monitoring feature is mentioned by 3 of 10 reviewers. Reviewers use this feature to receive alerts about c…
The dark web monitoring feature is mentioned by 3 of 10 reviewers. Reviewers use this feature to receive alerts about compromised credentials, enabling them to take prompt action to mitigate potential threats. One reviewer notes that it helps them check for data leaks.