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WalkMe

Score8 out of 10

59 Reviews and Ratings

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What is WalkMe?

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.



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Reviews

What users are saying about WalkMe.
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The wonders of WalkMe

Incentivized
Elizabeth WillissonView profile
Lead Technical Consultant in Information Technology at Multiple positions (11-50 employees employees)

Use Cases and Deployment Scope

I've used WalkMe across multiple systems, mainly for onboarding and for user education as well as automation, new feature adoption, and feedback surveys. I've also used it on the mobile platform to guide users and highlight new features. I worked initially as a client reviewing digital adoption software to raise a business case for the implementation, the care and support for this by the WalkMe growth and support teams far outweigh the competition proving that not only was their product superior, but their support was as well. I then started to pitch WalkMe when I went for a new contract, including it as a training and change management approach for new system implementations to help the users transition and reduce the need for other training resources.

Pros

  • Customer support
  • Digital adoption
  • Customer engagement
  • Enablement
  • Value realization
  • Success management
  • Aligning to business objectives
  • Providing fast ROI

Cons

  • Cohesion between teams
  • Investment into products left on the outskirts e.g. WalkMe Share
  • Utilise customer/partner input

Most Important Features

  • Smart Walk Throughs
  • Analytics
  • Smart tips
  • Surveys
  • Automation
  • User Interface Intelligence

Return on Investment

  • Increase in feature adoption
  • Decrease in support time on how to type tickets
  • Decrease in time taken to train staff

Alternatives Considered

Whatfix

Other Software Used

Salesforce Lightning Platform, Microsoft Dynamics 365 Finance

WalkMe is a market leader in Digital Adoption space and deservingly so

Krishna Khanna (they/them)View profile
Global Learning Experience Design Manager in Human Resources at Boston Consulting Group (BCG) (10,001+ employees employees)

Use Cases and Deployment Scope

We have been unlocking huge value by bringing WalkMe to our many products for the last 3 years. We have been using WalkMe for many use cases or opportunities, such as Training/Onboarding new users, managing changes/updates in those platforms, ensuring our users are entering correct data, and finally learning user behavior from analytics.

Pros

  • Ease of use and getting up-to-speed in a few days only. WalkMe can be used by new users easily and quickly, yet provides a many advance features for power users to keep exploring and creating innovative solutions--there are always some things that you have not used earlier
  • Great analytics on our platform, usage and adoption by users, and surveys
  • Very friendly community of users who help each other all the time and structured upskilling programs, weekly tips keep the learning going

Cons

  • Definitely need more work on analytics and more detailed reports
  • The editor needs some improvements such as tracking edits by multiple users, locking some content, and undoing changes made by others
  • After-sales support could be a lot better, especially when it comes to scaling and operationalizing

Most Important Features

  • Step-by-step tutorials using SmartWalkthrus, providing contextual help using SmartTips and Launcher buttons
  • Adding surveys in our tutorials and throughout the app to gauge feedback on specific flows and changes in the platform
  • Announcing updates to existing areas, new features, downtimes, etc. using ShoutOuts
  • Ensuring data integrity using automated flows and validation tips

Return on Investment

  • Has saved a lot of hours and dollars that we would have otherwise invested into creating trainings, coaching sessions, etc. Also, provided support to users in their flow of work without burdening them to remember every feature from coaching sessions
  • Saved a lot of clicks for our users using automation and auto steps in our tutorials, giving them productive hours back in their day
  • Correct data from different systems by ensuring users are blocked or guided properly in critical forms

Alternatives Considered

Whatfix and Pendo.io

WalkMe is the future of training and digital adoption!

Hayley DolbyView profile
WalkMe Solution Builder and Systems Trainer in Information Technology at Connected Places Catapult (201-500 employees employees)

Use Cases and Deployment Scope

As an IT trainer for many years, I have used many methods for designing and delivering training for staff. Issues arise when staff forgets some of what they have learned on the training course. They forget where to find the training materials when needed or just can't be bothered to even look sometimes. Also, it's hard to truly gauge if they have adopted the software and using it effectively. Yes, we can ask for feedback after training or call them after a few weeks, but this is not always effective and can be time-consuming. Currently implementing WalkMe on Dynamics 365.

Pros

  • No more communicating via email - conditional shoutouts to relay a message
  • Automating processes to increase productivity and reduce frustration
  • Fabulous analytics
  • Training at the point of need - no more searching for the relevant training elsewhere
  • Adding a link to automatically start any WalkMe solution from anywhere using 'Permalinks' is great!

Cons

  • Upload files in the chat bot
  • Allow multiple selection of items when creating a shout out

Most Important Features

  • ShoutOuts for communication
  • Smart Walkthroughs for training
  • Automated Smart Walkthroughs for getting the job done faster!!
  • SmartTips for offering help on a specific item on screen
  • Chat bots for automating processes and filling in forms
  • The widget is essential for us, housing all our solutions and mandatory training

Return on Investment

  • We can show our stakeholders excellent truthful analytics on how users are adopting the system quickly and easily using the built-in and customized reports available.

Alternatives Considered

Whatfix

Other Software Used

Whatfix

WalkMe helps us walk our user to success

Theodora MazzaView profile
Senior Information Developer at Siemens (10,001+ employees employees)

Use Cases and Deployment Scope

I use WalkMe to provide just-in-time help for our web-based enterprise software. We are trying to help users quickly learn and understand our product so they can be successful using the product. We also use WalkMe to understand what the customer pain points are and how we can anticipate and prevent those pain points and include WalkMe help items to guide the user in best practices and ultimately success using our software.

Pros

  • Allows us to provide just the right amount of help at different points in the product use workflow.
  • Allows us to segment the help to show only relevant help at different points in the UI.
  • Allows us to link help items together and guide users to more and more information as needed.
  • Allows us to link to outside sources for additional information/support.

Cons

  • I would like to see some way to manage versions of the help from release to release, as currently the only way to see/roll a help item back to a time in the past is to revert to that time.
  • We had run into some issues with duplicating images in the Assets Library, but that has just been fixed!

Most Important Features

  • Ability to designate what help appears on what pages.
  • Ability to link help content.
  • Ability to include images and video clips in the help.
  • Ability to link to external sources of help/support.

Return on Investment

  • It is too early to assess the business impact, but internally, WalkMe has been very well received. Development now requests WalkMe support to help users more readily understand and be successful with our software.

Other Software Used

Corel PaintShop Pro, Notepad++

Walk thru WalkMe

Incentivized
SMS SaravananView profile
Advanced Business Analyst II in Information Technology at Novo Nordisk (10,001+ employees employees)

Use Cases and Deployment Scope

Training time was saved when we implemented a new product or changed from PeopleSoft to Success Factors. WalkMe helped us to reduce the number of frequently asked queries in service now ticketing tool. We could achieve nearly 95% data accuracy using WalkMe. WalkMe has improved a lot and we are able to build custom based solutions using WalkMe. Even Though many other products are there WalkMe is customer focussed and can blend well with any software. Easy to use and can built solutions to problems easily.

Pros

  • Smart Tips and the various colours
  • Launcher and customisation options in it
  • Shout out and opening menu from it
  • Smart Walk Thrus and the trigger steps and conditions
  • Analysis part

Cons

  • Chat Bots
  • Upload feature for segmentation
  • Smart Walk thru creation and conditions to be made easy
  • Auto pick of jQuery elements

Most Important Features

  • Smart Walk thru
  • Launcher
  • Smart tips

Return on Investment

  • Training time was saved since it is self learning
  • Number of frequently asked questions were reduced in service now
  • For all queries in Success Factors we built WalkMe solutions

Alternatives Considered

Whatfix

Other Software Used

SAP SuccessFactors, Avature ATS, IBM Kenexa Talent Acquisition Suite

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