TrustRadius Insights for Vtiger are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Helpful Automatic Updates: Many users have found the automatic updates feature in vTiger to be incredibly helpful. It ensures that all parties involved are on task and well-informed about the progress of projects, resulting in improved collaboration and efficiency.
Flexible Customization Options: Numerous reviewers have praised vTiger for its impressive flexibility and customization options. They appreciate being able to tailor different fields in the sales, tickets, and projects sections to meet their specific needs. This level of customization allows for a more personalized user experience.
Valuable Customized Reports: Users highly value the ability to create customized reports in vTiger. These reports provide management with valuable insights into various aspects of their business operations. By identifying areas that require attention, these reports enable better decision-making and help drive overall improvement.
We have used three different CRMs in our small business. We currently use VTiger because it combines email integration, email campaign tools, quote capability, invoicing, and payment capability into one tool. This avoids a lot of duplication and allows our salespeople to carry the customer through the entire process. Other CRMs required add-ons and exporting to other services in order to meet our sales and marketing needs.
Pros
VTiger doesn't do anything exceptionally well, but it is adequate for about everything.
The price for VTiger is quite good.
It is reasonably easy to configure and use.
Cons
The user interface is sometimes cumbersome. It is definitely evident that UI maturity is not top-of-mind to the developers.
Likelihood to Recommend
If you need a full CRM on a reasonable budget, VTiger should be a top consideration. The complexity and cost of their integrated system is typically cheaper than a simple CRM with function add-ons for email campaigns and quoting. However, if you have deep pockets, a large team of sales staff, and dedicated CRM IT, you might be better off with one of the big CRMs.
VU
Verified User
General Manager in Engineering (Electrical/Electronic Manufacturing company, 1-10 employees)