Vitally Information Reviews & Insights

Community insights

TrustRadius Insights for Vitally are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Affordable Pricing: Several reviewers have mentioned that they appreciate the affordable pricing of the product. Many users feel that it provides a good value for the price, making it a budget-friendly option.

User-Friendly Interface: A number of customers have praised the user-friendly interface of the product. Users have found it easy to navigate and intuitive to use, which has helped them quickly understand and utilize its features.

Reliable Performance: Many reviewers have stated that they find the performance of the product to be reliable. Users have reported that it consistently meets their expectations and functions smoothly, allowing them to complete their tasks efficiently without any major issues.

Vitally Reviews

1 Review

InformationComputer Software1

Super Powers For Your CS and AM Teams

Rating: 10 out of 10

Incentivized

March 13, 2020

Use Cases and Deployment Scope

We use Vitally to measure the health of our customers proactively.
Not only does it help surface which clients need additional help to activate with our tool, but we can also automate the process of reaching out to set up times to talk with our customers.
Approaching customer health in this way means that we can enter renewal cycles with our customers in good shape.

Pros

Simple setup
Detailed reporting
Automates manual tasks
Excellent support

Cons

NPS measurement is not particularly customizable

Likelihood to Recommend

Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.

VU

Verified User

C-Level Executive in Corporate (Computer Software company, 11-50 employees)

Vetted Review