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Vimeo Professional, Scientific, and Technical Services Reviews & Insights

Score8.6 out of 10

167 Reviews and Ratings

Community insights

TrustRadius Insights for Vimeo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Time-saving feature: Uploading files directly from Final Cut Pro. Many users have found the ability to upload files directly from Final Cut Pro to be a time-saving feature. This eliminates the need to export and upload separately, streamlining their workflow and saving valuable time. Helpful Portfolios feature for organizing videos. The Portfolios feature on Vimeo has been appreciated by many users for its helpfulness in organizing videos. It allows them to easily categorize and showcase their work, making it convenient for clients or viewers to navigate through their portfolio. Easy and quick uploading, tagging, and preference setting. Several reviewers have mentioned that uploading, tagging, and setting preferences on Vimeo is easy and quick. This user-friendly process simplifies the management of videos, allowing users to focus more on content creation rather than technicalities.

Vimeo Reviews

9 Reviews
Professional, Scientific, and Technical ServicesLegal Services1Information Technology & Services1Management Consulting2Marketing & Advertising3Design1Photography1

Highly disappointed with Vimeo

Rating: 3 out of 10
Incentivized

Use Cases and Deployment Scope

Our firm has a doctors newsletter subscription that thousands and thousands of doctors subscribe to nationwide, and we also host live webinars.

Pros

  • Nothing I can really think of.

Cons

  • Customer support - it sucks with only canned responses, and I don't think you're ever speaking with a real person via email.
  • Allowing for video editing on line (at least being able to cut videos).
  • Better uploading experience for the end user (don't have any issues with other video hosting providers).

Likelihood to Recommend

Vimeo's customer support has been quite disappointing. While their usual and customary canned responses are suitable for small tech issues, don't ever get into a real problem with their platform, because they will NOT respond to inquiring emails and continue to send canned responses. The only caveat is when I actually called Livestream's enterprise customer sales support, and the rep did help me, although we are NOT supposed to contact by phone. For that, I give them a 3, just for her kindness.

Our firm paid for the business pro for 900/year. Our firm also has a doctors newsletter subscription that thousands and thousands of doctors subscribe to nationwide, and we also host live webinars. Livestream/Vimeo has a significant deficit when it comes to any kind of editing capabilities and uploading (even just cutting out a frame or 2). For some reason, if our webinars were public and not exclusive to subscribers, we can place the video on YouTube without issue. Vimeo's platform is another story (for when we have to download, edit, and re-upload). We are now seeking out other (more proficient and better) platforms and WOULD NOT recommend Vimeo's Top Tiered Subscription for $900/year unless you're okay with no real help and canned responses when you actually need a person on the other end of that email. Again, we serve thousands of thousands of subscribers, don't charge as much as Vimeo, and provide much better customer support to our users/subscribers. Shame on you, Vimeo!!! Shame on you!

Vimeo for online courses!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

My online business uses Vimeo for my clients who sell online courses. My clients can upload their videos to Vimeo, and I can use the easy embed settings to put into the program we use for their online courses. It is insanely easy to use and very reliable. I highly recommend for anyone needing to store videos for access across a team.

Pros

  • Vimeo is easy to embed into other sites.
  • Quick uploads compared to Dropbox

Likelihood to Recommend

Vimeo is great for online businesses needing a place to store their videos. If you are looking to use it for a place to get your content out to new users, then it is more complicated.
Vetted Review
Vimeo
1 year of experience

Vimeo Pro: A Must Have

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

At my current role, we do a lot of video work for our clients (particularly B2B marketing). This involves a LOT of graphic-heavy videos/video production. Clients want to be able to see progress. Vimeo Pro is a great tool because it allows us a lot of storage space for our client work, and it helps us share the content.

Pros

  • The support for our videos is fantastic – there's no loss in resolution/compression...all of our videos are crystal-clear.
  • We can customize the privacy links of our videos so that we can upload an incomplete project just to show a client current progress (way easier than FTP transfer in most cases).
  • Vimeo Pro lets you see stats on your videos. Which ones have the most clicks/watches, etc. It's been great for our target marketing.

Cons

  • Vimeo Pro lacks the capacity to have a playlist of videos in a coordinated sequence that kind of revolves around a certain topic – you have to do some clicking around sometimes.
  • Processing times for videos can be a bit...time-consuming. Especially when you have clients that demand everything "yesterday."
  • If you're trying to market your video on Vimeo, it's a bit tough considering Google or Bing doesn't always show Vimeo results in contrast to YouTube videos.

Likelihood to Recommend

If you're a production house who does a lot of video work, Vimeo Pro is a MUST HAVE. There's no loss in quality when uploading videos, the layout is easy to navigate and clean, and it's a much more professional setting than YouTube. The service, quality, and customer care that Vimeo offers its users is basically unparalleled.
Vetted Review
Vimeo
1 year of experience

Great hosting & sharing tool, but it could have more features available to PRO users!

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We use the product to host and market our product videos—demos, webinars, seminars, interviews, etc. It is currently used by the Sales & Marketing Departments and it helps gives our sales reps easy access to product materials that they can share with prospects and clients. We also embed videos on a lot of our marketing materials (landing pages, blogs, and website) and Vimeo Pro makes that very simple.

Pros

  • Easy To Manage Content: The Process to Upload, Manage and Use is very straightforward
  • Good Quality: The Player itself looks very nice, and the videos are always crisp and high quality to share online.
  • Customizing the Look: We have many different brands in our portfolio, and Vimeo Pro makes it easy for us to customize and use various logos for different videos.

Cons

  • Would be great to add forms/lead gen tools to the Pro version as the next tier is very expensive for a small marketing budget team.
  • Provide templates/examples of how to present videos/product demos for specific markets/audiences.

Likelihood to Recommend

Great for online video embedding and content management (1 TB storage is ample). Great for sharing internally and externally, with the library feature it is very simple to find relevant videos. The upload process can sometimes be quite long and there are some formats of video that are not accepted. We have had an instance where we tried to upload a video recording through a screen grab software, but Vimeo was unable to do it.

VimeoPro: Super valuable for non-pro professionals who use video

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Vimeo Pro to store client meetings, interviews, work sessions, design charrettes, promotional videos, presentations, and more. We use most of Vimeo Pro’s features including the ability to password-protect clients’ workshops, presentation mode for sharing videos without distraction, and the review capabilities.

Pros

  • It’s super easy to upload, tag, and set a variety of preferences quickly and accurately. Vimeo Pro has the basics down.
  • The playback feature is highly configurable so that you can give Ewers as much or as little control over the video, the volume, and the branding as you like.
  • One of the newer features as the ability to have people comment on work-in-progress videos. It’s intuitive to just click your mouse, type your comment, and move on.

Cons

  • I would like Vimeo Pro to offer the ability to configure more detail and descriptions as you upload a single video or a group of videos. That would save me some time.

Likelihood to Recommend

If you want to make your valuable video assets available to a team, consider Vimeo Pro. If you’re ready to have your videos available anywhere (even if you’re working solo) consider Vimeo Pro. If you don’t want to purchase lots of storage (and make sure you’re backups never disappear), consider Vimeo Pro.

Vimeo Pro works!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

My department originally needed a video hosting platform that had privacy built in. YouTube wouldn't have worked for us, Amazon S3 didn't have the capability to deliver streaming video at the time, and Wistia was too expensive for our needs. Vimeo Pro was affordable and worked. My team uses Vimeo Pro to host all of our training videos - the training videos are organized on our main site, and are embedded from Vimeo Pro.

Pros

  • Private Video Hosting
  • Lots of options - privacy, video customization, API calls
  • Streams videos without much hiccups
  • Affordable
  • Easy to host videos quickly
  • Video templates - so you can have a set of options saved and reuse it over and over again

Cons

  • Tends to give video errors of 'this video is private' when it's not. It then fixes itself a few minutes later.
  • Their reporting tool is inaccurate and unclear of what anything means.
  • It still has a history of wanting to look like Youtube, with a video feed and a social media side, that just has no value for me.

Likelihood to Recommend

Vimeo Pro is well suited if you need to host internal videos and don't want to do a lot of configurations to set it up. Once your videos are uploaded, you can then embed them or share them anywhere, and very quickly too. You can set the video to only show on specific sites, and organize your library of content in folders.

If the video is vital - like a sales video, where a error can cause a customer to never return - I recommend Wistia instead (even though it's more expensive.). Vimeo Pro is much more cost effective overall.

Vimeo Pro - it doesn't suck!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Vimeo Pro as our video hosting service for all of our content. Our company is specifically a media company and our flagship product is a learning platform where the majority of the coursework is made up of videos. In addition to the video training content, we also host our explainer videos for product landing pages. The service is used by both the media team and marketing.

Pros

  • Reliable content hosting - there is almost no down time for accessibility
  • Easy to use interface - its not hard to figure out how to upload and access your videos
  • We are able to do custom video analytics for plays, pauses, and resumes with their API

Cons

  • Customized end screens, email capture, and cards are not enabled when videos are viewed on Vimeo.com
  • Speed controls are not currently supported in the Vimeo mobile or TV app
  • Would like to be able to add up to 5 team members instead of just 3 for the cost of Pro

Likelihood to Recommend

Vimeo is well suited for video embeds on product landing pages or as embeds for training course materials. Our business specifically uses videos hosted on Vimeo as iframe content in courses inside of the Moodle LMS environment. As we have a variety of users with different hardware setups, the ability to choose playback options helps immensely.

Great for Creatives

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I used Vimeo Pro to make videos for my website. It was a great tool to help me create videos but was on the pricey side for me. I loved the site's features so I still use Vimeo, but don't maintain a pro membership anymore. Sometimes I miss the more advanced features and would consider switching back.

Pros

  • The Portfolios feature is amazingly helpful
  • Sharing is easy
  • Albums feature is great for organization

Cons

  • The statistics are not as specific as some other sites.

Likelihood to Recommend

If you need to create a lot of videos Vimeo Pro is definitely for you. If you only need light usage, the cost might be a little steep for what you use it for. The features and benefits make it worth it, but only if you utilize them. There is also an option to not have any upload limits if you have a high output volume.

No reason not to upgrade to Vimeo Pro

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I work for a video agency that creates original short form documentaries for brands. We use Vimeo Pro for a variety of things but mostly it boils down to sharing and reviewing work. You can't beat the features that come with Vimeo Pro for the price.

Pros

  • Portfolios are an incredible tool to easily share custom reels of works with clients and collaborators. They are easy to customize, look great and rarely have playback problems.
  • Security: Vimeo Pro offers a level of security you can't get with most video applications. We have videos on our website that we don't want others downloading or embedding and Vimeo allows us to restrict access or use a password. On YouTube you're limited to unlisted links that our clients are not comfortable with.
  • The ability to download original source files from Vimeo, although probably not intended make it easy for us to keep track of the most recent versions of videos.
  • The customer service is second to none. I've literally put suggestions down on their help page and seen them implemented site wide within a couple of weeks.

Cons

  • The user experience can be a bit clunky and things change around on the back end without much explanation which sometimes leads to confusion.
  • The ability to save custom portfolio templates. Although it's not super time consuming I find myself recreating portfolio layouts over and over again. This isn't a problem when I do it but sometimes our sales team needs to make a custom reel fast and I have to hold their hand through the process.
  • The analytics are a little weak compared to almost every other video solution.

Likelihood to Recommend

Vimeo Pro is so inexpensive that it's almost always worth upgrading accounts. I still upload to YouTube for search engine optimization but as far as playback and easy player customization you can't beat Vimeo Pro. It's well suited to display videos securely, easily select custom thumbnails, it's a little less appropriate for your entire external video strategy. You'll lose out on search to YouTube and won't be able to track key video metrics like time watched and audience retention that are built into YouTube Analytics. Another key feature that Vimeo has is the ability to replace video files without changing the URL, embed code, etc.