TrustRadius Insights for Velocify by ICE Mortgage Technology are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Velocify is a versatile software that is used by various teams across different divisions in organizations. Its broad range of applications includes marketing, sales, admissions, management, executive, business, and analytics teams. One of the significant use cases of Velocify is in the enrollment process where it helps break down the black holes of the process and provides more granularity. Loan originators also benefit from Velocify as it serves as a contact manager for all leads, enabling them to sell effectively.
The system establishes standards of success and creates dynamic workflows for users to follow, eliminating guesswork by determining which lead to call next. It offers features like speed to contact, lead prioritization, pull distribution, and automated smart and status-specific drip email. Users appreciate its ability to track every follow-up call and monitor the speed of reaching out to new leads transparently. Velocify is considered superior to other CRM systems by long-term users who have extensive experience in internet sales. The software's features and capabilities, as well as the professionalism and responsiveness of the sales representative and support team, are highly praised.
In addition to enrollment and sales teams, Velocify is widely used across entire organizations for lead management and campaign organization under different divisions. Its priority rules and scheduling features help prioritize outbound calling and follow-up campaigns with prospects, contributing to day-to-day success for over 100 employees. This software keeps the entire organization organized, connected, and efficient while helping businesses make more money.
Furthermore, Velocify plays a crucial role in admissions by organizing the lead base and generating reports. It facilitates file tracking by allowing files to be sent to different milestones of the application process and assigned to specific people. This ensures that everyone stays on track with their tasks. Moreover, Velocify addresses the business problem of providing additional leads during slow times of the year by making the software available to the entire company.
Overall, Velocify proves to be a valuable tool in streamlining various aspects of business operations, from lead management to sales and admissions. Its versatility and range of features make it an indispensable asset for organizations looking to enhance their efficiency and productivity.
We use Velocify in our business development team. With Velocify's priority rules and scheduling features, it allows us to prioritize outbound calling and follow-up campaigns with prospects. Previously, prospects were not prioritized based on time zone and lead score, but now we are able to determine who is the best prospect to call first.
Pros
Ability to schedule priority rules and drag and drop to reorder them
"Time zone protect" allows you the option to not call before or after a prospect's business hours
"Actions" allow you to update CRM fields immediately
Cons
Filtering by boolean fields in priority rules can be bothersome as you may need to use both TRUE and FALSE conditions to get what you desire
"Email Verify" functionality is not always dependable
Likelihood to Recommend
To get the most out of Velocify's functionality, it should be connected with a CRM with a Dial-IQ license. This ensures fields are updated immediately and time can be saved making calls. Velocify is well suited for scaling a sales team with their new tier pricing per license per month, but this also means it may not be the best solution for a small sales team.
I have been an administrator on this system since 2005. I have used the system at a high level longer than anyone in the U.S. The benefits of Velocify for lead management are huge. The top four benefits in my opinion are: speed to contact (ability to contact client within seconds of new lead being posted), lead prioritization (ability for management to set criteria for prioritizing a users efforts), pull distribution (ability for leads to be shared amongst users based on criteria set by admin) and automated smart and status specific drip email (timely emails).
Pros
Shotgun Connect-enables a very short speed to call after lead is posted
Click to Dial-enables simple click on phone number to place call
Prioritized View-enables management to set the priority in which leads should be called by users
Pull Distribution-enables the sharing of leads amongst users based upon management rules
Smart Status specific drip email marketing
Totally customizable to any industry or work flow
Lead Prioritization (management sets criteria for which leads are priority)
Reporting (various canned and ad hoc reports)
Ease of use (ramp up time for users 2-5 days)
Blast email capability
Local caller ID (customer sees local area code on caller ID)
Lead distribution (granular lead distribution capability)
Calendar Events
Pre-recorded voice mail messages
Many other features
Cons
Ease of integration with other apps
While I personally have not had an issue with customer support, I have heard that some companies have had issues.
Likelihood to Recommend
Velocify plays well in any industry that needs to manage its leads. Strategize your setup and deployment.