Decent Partner in the ICM Space
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
We use Varicent as our Incentive Compensation Management system company-wide to support our worldwide sales organization representing employees in 37 countries. We have around a dozen different comp plans made up of anywhere from 2 to 6 components (aka measurements) for each plan. We pay monthly, but these plans include monthly, quarterly, and annual bonus components.
Pros
- Calculate commissions
- Robust reporting
- Great user portal for plan participants
Cons
- Better direct access to support (i.e. phone contact vs. logging a support ticket)
- More consistent table structure
- Make changes to table entries easier (i.e. vs. having to upload small changes)
Likelihood to Recommend
In my opinion, seems to over promise and under deliver. It is very difficult post-implementation to get assistance, and the software is not intuitive enough to operate effectively without ongoing support. We are required to log tickets to Varicent Support, which generally take several weeks to be addressed, and can take months to actually be resolved. We have several high priority issues that were initially raised during implementation and have yet to be addressed more than 6 months post-implementation.