VanillaSoft Information Reviews & Insights

Score3.9 out of 10

117 Reviews and Ratings

Community insights

TrustRadius Insights for VanillaSoft are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and User-Friendly Design: Users have consistently praised the intuitive and user-friendly design of VanillaSoft, with many stating that it is easy to navigate and locate necessary features. The well-designed user interface with a logical flow allows users to quickly and efficiently perform tasks without feeling overwhelmed or confused.

High Level of Customization: Many reviewers appreciate the ability to customize the interface of VanillaSoft according to their specific needs. They can personalize the software by adding or deleting sections and customizing specific details. This level of customization ensures that the software aligns perfectly with their business requirements.

Prompt Technical Support: Users highly praise the technical support provided by VanillaSoft, noting that they receive quick and effective solutions whenever they encounter any issues. This prompt support helps companies appear more responsive to clients, while also ensuring immediate problem-solving for enhanced client satisfaction.

VanillaSoft Reviews

3 Reviews

InformationComputer Software1Telecommunications1Online Media1

VanillaSoft - Efficiency for our Sales Department

Rating: 8 out of 10

Incentivized

September 10, 2021

Use Cases and Deployment Scope

Within our company, the sales department uses VanillaSoft to manage our customers, screen potential prospects, track leads, prioritize, and standardize our sales process. It's currently integrated with Salesforce which lets us use the entire database we have in it. It's an easy all-in-one software that optimizes time for our sales department.

Pros

Sends emails automatically.
User friendly.
Allows sales department to prioritize based on data points.
Tracks our calls.
Organized.

Cons

Slows down occasionally.
Reports could be better.
Sometimes logs out.

Likelihood to Recommend

VanillaSoft helps the company optimize its efforts and time. Resources are limited, and for a sales department to have everything there just to be able to make hundreds of calls a day is what the company needs. It's better suited for high volume cold calling (call centers), but for other types of businesses, it works just fine. Easy to use, the information you need is accessible for everyone.

Tomas Aguerrebehere

Supplier Relations Manager LATAM at Expereo (Telecommunications, 201-500 employees)

Vetted Review

1 year of experience

Straightforward and effective tool for outbound calling

Rating: 8 out of 10

Incentivized

September 2, 2021

Use Cases and Deployment Scope

We use the program at one dept. to reach out to our audiences by phone.

Pros

Support outbound calling.
Handling scripts.
Organize data profiles.

Cons

Poor performance in Google Chrome browser. Seems like it's off and on.
Make a one-on-one data export of routing filters.

Likelihood to Recommend

Well suited for outbound calling only.

Verified User

Manager in Sales (Online Media company, 201-500 employees)

Vetted Review

6 years of experience

Easy & Efficient

Rating: 10 out of 10

Incentivized

February 20, 2020

Use Cases and Deployment Scope

VanillaSoft is used by the Sales department only. One of the problems I have solved with VanillaSoft is that cold callers are able to get through the leads a lot quicker than other systems. This allows more leads to be called on. Another problem that was solved is the idea of having to go back and forth to send emails or make calls. With VanillaSoft everything can be done from the system without having to switch tabs. It even allows us to view a script to help during the calling process. This system also allows you to view a dashboard of all your callers to help see the progress of each team member.

Pros

Organizes leads for callers.
Dashboards allow us to view our progress within the team.

Cons

The system is 'buggy'. It freezes sometimes.
You have to hit save several times for information to update on occasions.

Likelihood to Recommend

VanillaSoft is well suited for the call center environment. I believe that it would be best to use if you have multiple people making calls. It would probably not work well with organizations in which there is only one caller. Also, this is more ideal for the sales/cold-call/ call center. I was unable to source from this system but entering new leads was not difficult.

Emilia Ramirez

Lead Generation Specialist in Sales at Health Metrica (Computer Software, 1-10 employees)

Vetted Review

1 year of experience

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