Transforming expense and inventory management seamlessly
Use Cases and Deployment Scope
These are a few cases for which we use Clear
view as of now primarily
1. Service order management, and
2. Customer self-service portals.
Also we are using it for
1. Streamlining operations.
2. Improve customer experience.
3. Drive revenue growth through customer Relationship Management providing a unified platform to manage customer interactions, sales, support, billing, and inventory.
Service order management provides an automated process for managing service orders, which helps telecom companies to streamline their operations and reduce the time and cost of processing orders.
Pros
- Custom Reporting Capability
- Inventory Management
- End-to-End Invoice Processing
- Greater Visibility with Dashboards
- Invoice Imaging & Archiving
- Contract Tracking & Change Management
Cons
- Reporting is always a challenge with any platform. The canned reports are excellent, and Valicom will assist with custom reports. But every customer wants to see the reporting different. I wish we had a report builder, but otherwise, no limitations on the reporting itself.
- Some areas of the software don't give me all the columns I'm looking for. For example, reviewing invoices requires me to open each one to find what site it's for instead of letting me add the site name column to the main review page. Some of the reporting isn't as customizable or intuitive as I would like.
- Analytics can also be improved
Most Important Features
- Service order management
- Customer self-service portals
- Expense management
Return on Investment
- .Improve customer experience
- Drive revenue growth
- Streamlined our operations
Other Software Used
Expensify, TripActions, Pleo
