Simple tool with great results!
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
We have recently begun incorporating customer journeys into all of our major decision making. We use UXPressia as a tool to help visualize the experience our customers have with us currently and/or the experience we want them to have. Using UXPressia for all of these maps is helpful so they all have the same look and feel. And business lines have come to know what to expect with the finished product.
Pros
- The finished product is visually pleasing
- It is simple to export and combine journey maps, personas, and empathy maps into PDFs
- There is a large number of stock photos to choose from when creating personas
Cons
- The only issue I sometimes face is that they are in a different time zone, so personalized replies sometimes take longer; however, they do have very helpful articles that usually answer my questions without having to direct me to someone
Likelihood to Recommend
I only use UXPressia for my journey maps, personas, and empathy maps. I have been using this tool for years and I see no reason to go elsewhere.
Vetted Review
2 years of experience