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UserVoice Professional, Scientific, and Technical Services Reviews & Insights

Score9.5 out of 10

32 Reviews and Ratings

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Community insights

TrustRadius Insights for UserVoice are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and Easy-to-Navigate Interface: Users have found the interface of the product to be intuitive and easy to navigate, making it convenient for public-facing users to submit, vote on, and give feedback. This positive aspect has been mentioned by several reviewers.

Flexible Configuration Options: Reviewers appreciate the ability to design, configure, and white-label the system according to their company's needs. This feature provides flexibility and customization options that cater to different business requirements.

Efficient Feedback Management Process: Many users have highlighted the access controls that allow them to manage feedback from employees separately from customers. This feature helps in organizing data and streamlining the feedback management process effectively.

UserVoice Reviews

1 Review
Professional, Scientific, and Technical ServicesInformation Technology & Services1

A Great Product for Customers That Are Ready to Listen.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

UserVoice is being used by 3 new products at Angie's List as a support tool and feedback collection tool. It helps us efficiently escalate internal and external customer issues and ideas to the appropriate individuals.

Pros

  • Feedback collection- UserVoice is great as a feedback collection tool. It solves the signal vs. noise problem by having users consolidate their feedback by suggesting they up-vote other's ideas rather than submitting a duplicate. This allows a product manager to figure out which ideas are the most commonly requested, without additional work.
  • User engagement- UserVoice gives product managers a means to communicate with their most engaged users who submit ideas. Anyone who has submitted or upvoted an idea can receive emails when a product manager comments on an idea or changes it's status. It's tremendously rewarding for a consumer to see their idea voted up and then adopted by an organization.

Cons

  • Some of the functionality is a bit limited for enterprise organizations. For example, you can only have 1 system-wide knowledge base.

Likelihood to Recommend

UserVoice is well suited for organizations that are comfortable sharing their product development feedback with their community of users. For companies that are in a highly competitive space, this may present a risk.
OS
Oren Shatken
Product Manager in Product Management at Angie's List (Information Technology and Services, 1001-5000 employees)
Vetted Review
UserVoice
1 year of experience