UpKeep Maintenance Management Reviews and Ratings

Rating: 7 out of 10

Score

7 out of 10

Community insights

TrustRadius Insights for UpKeep Maintenance Management are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Clean and Intuitive Interface: Users have consistently praised the clean and intuitive user interface of UpKeep software, with many stating that it makes navigation and usage a breeze. This positive sentiment is reflected in multiple reviews, indicating that the majority of users find the interface to be user-friendly.

Flexible Access Options: The ability to access UpKeep either through a web link or by downloading the app has been highly appreciated by users. This flexibility allows organizations to determine the depth at which they want to utilize the software, resulting in a more tailored experience for different users within an organization.

Phenomenal Customer Service: Reviewers have consistently described the customer service provided by the UpKeep team as phenomenal. The assistance provided in tailoring the program to meet specific needs and functions of organizations has received high praise from users.

Reviews

25 Reviews

UpKeep Maintenance makes facilities management a breeze!

Rating: 9 out of 10

Incentivized

April 9, 2021

Use Cases and Deployment Scope

UpKeep Maintenance is being used by our facilities management team to keep track of ongoing maintenance tasks as well as to track repairs over time. From an asset management perspective, we use the barcode technology to label and track our depreciable assets, so we can easily report issues to the system and have the right technician respond to perform the repairs.

Pros

barcode tagging - label all assets for quick reporting and repairs
mobile app - works super well
scheduling of ongoing maintenance

Cons

sensors - they need to add more options here
pricing - they are a bit expensive - maybe more lower level plans

Likelihood to Recommend

For companies that have larger facilities or multiple properties - this software is superb. You can track every maintenance plan - daily/weekly/monthly/annually - so nothing ever goes undone. I'm talking daily cleaning to refreshing the paint in the parking lot each year - you can easily schedule all of this maintenance within the app. Asset tracking - everything from machinery to tools to doors - you can tag and track all. Break/fix over time is huge - you can use the reporting function to see how many times something has broken over time - so now you can assess if it's more cost effective to replace rather than repair.

Vin Campbell

IT Director in Information Technology at Sahadi Fine Foods (11-50 employees)

Vetted Review

2 years of experience

View profile

UpKeep: The Life Saver

Rating: 9 out of 10

Incentivized

June 13, 2020

Use Cases and Deployment Scope

The Maintenance team are the main users of the software. The Maintenance team prioritizes work and it helps me track their time along with parts/inventory. This way, we can gather detailed information on reactive versus preventative maintenance and set KPIs to work towards and explain to goals we set for future projects weekly, monthly, and in the coming year.

Pros

Keeps the work orders organized.
Keep the Maintenance team on top of where they are in the process.
Helps to gather information for other team's reporting needs.
Stores all information needed for the accounting department.

Cons

We want to be able to run reports that are not tedious.
We want to be able to do quick views of work that is in progress to be able to prioritize at a glance.

Likelihood to Recommend

I can add pictures to UpKeep to give the owner descriptions of the work that has been completed. Reporting has too many steps.

Melissa Gamble

Property Management in Professional Services at PadSplit (51-200 employees)

Vetted Review

1 year of experience

Great, easy to use software!

Rating: 10 out of 10

Incentivized

January 3, 2020

Use Cases and Deployment Scope

The Maintenance team are the main users of the software, though the complete business uses the request portal to request jobs to be done. This helps the maintenance team prioritize works and helps me track their tool time along with purchase orders and parts/inventory. This way, we can gather detailed information on reactive versus preventative maintenance and set KPI's to work towards and explain to the rest of the business.

Pros

Track tool time
Preventative maintenance checklists and tasks

Cons

Mainly reporting. We don't get the option to gather weekly time allocated to work orders (that may be still in progress), only able to report times once work orders are closed

Likelihood to Recommend

Very appropriate within our business since It is so easy to use and implement. The software gives the techs more accountability and ownership of jobs, along with the ability to create re-occurring work orders for inspections and checks. I now get accurate data to report against on a weekly basis, and get KPI's to set goals for our team.

Verified User

Supervisor in Engineering (51-200 employees)

Vetted Review

1 year of experience

CMMS at its finest.

Rating: 10 out of 10

Incentivized

November 19, 2019

Use Cases and Deployment Scope

I use this software to manage preventive maintenance, work orders, parts and asset management.

Pros

Asset management
Part inventory
Work orders

Cons

I'd like to see job orders with "quantity completed" and "material used" so individual employees' production can be documented and compared.

Likelihood to Recommend

I think it is well suited for all businesses to keep track of assets and work orders.

Verified User

Engineer in Quality Assurance (11-50 employees)

Vetted Review

1 year of experience

Up Keep for a machine shop

Rating: 6 out of 10

Incentivized

November 18, 2019

Use Cases and Deployment Scope

I am the maintenance coordinator at the company I work for, and I am using UpKeep Maintenance Management to track when machines go down what alarm codes are generated when they go down. I'm tracking how much they go down, and the issues that are happening and the parts needed when the same problem occurs on another machine of the same model. We have multiple machines of the same model.

Pros

The program works well to stay organized.
Helps with PM schedule for machines.
Good to keep track of machines in different geographical locations.

Cons

The system needs a person to update and process requests.
It works well if one person is entering the information to keep track of costs and items that go with repairs.

Likelihood to Recommend

It works well if you need to keep track of machines or equipment in multiple buildings. It's not made for one building.

Kent Pearson

Maintenace Coordinator in Professional Services at Lisi Medical (51-200 employees)

Vetted Review

1 year of experience

UpKeep keep us on top!

Rating: 10 out of 10

Incentivized

October 14, 2019

Use Cases and Deployment Scope

UpKeep is enabling our organization to move from a manual paper process to a digital system. We are now uploading key information to better preserve and track historical maintenance data. We are also now creating new sources of information on a per-location basis which helps us track work orders, assets, and expenses that can be tied to a specific area.

Pros

Custom work requests.
Work order management.
Asset tracking per location.
Cost tracking per vendor.

Cons

Lower price.
Pre-configured reports.
Invoicing options would be great.

Likelihood to Recommend

UpKeep Maintenance Management has great support and is easy to implement. We love the app too.

Verified User

C-Level Executive in Corporate (11-50 employees)

Vetted Review

UpKeep Works

Rating: 10 out of 10

Incentivized

October 14, 2019

Use Cases and Deployment Scope

UpKeep has been used by my school to have a fluid work flow with the needs of the physical plant. All teachers and staff can submit a work order and monitor updates to the work orders they submitted. The ability to assign photos or files helps assist me, the facility director, know the exact issue that’s occurring.

Pros

The overall user interface is very intuitive.
The software has functioned well across multiple platforms.
The ability to attach pictures and files is a huge bonus.

Cons

Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
Search functions need improving.

Likelihood to Recommend

UpKeep is best suited when there are one or two staff managing it. Working with many staff and teachers, I’ve given up asking them to input work orders and often do it myself. The issues I’ve encountered in other people’s varying degrees of technical understanding and many times they give up if they, for instance, update their phone and can’t remember their login.

Verified User

Employee (11-50 employees)

Vetted Review

2 years of experience

UpKeep Review

Rating: 10 out of 10

Incentivized

October 9, 2019

Use Cases and Deployment Scope

We've been using Upkeep for a brief period of time, but already we can see some results in terms of tracking issues. Thanks to Upkeep, we have a central location that keeps track of how many times our machines are down. With some creative adjustments, we can tell if it's due to routine maintenance needs or employee error. This, in turn, helps us to hold employees accountable for how they treat and operate their machines. It also helps us plan our maintenance schedule for the next few months and lets us keep track of when certain machines will require routine maintenance.

Pros

Tracking service issues - There's really no more excuses for not knowing when the machine was last serviced. Upkeep allows us to track that.
Scheduling - Knowing in advance which machines will need maintenance in the future allows us to actively prepare for shut-down periods.
General knowledge - Users can add their knowledge to the archives of each machine we have, helping to improve the trouble-shooting process.
Easy to update, easy to make - It's almost too easy to create and update files for locations, assets, parts, and issues.

Cons

Usability for updating items already in the database. For example, grouping new locations to a central one. I should be able to just select a group of locations and drag them to the central location. For example, the bathrooms and lunchroom of an office building should be all selectable and easily grouped.
Moving parts/inventory from location to location.
Accessing parts/assets - If a part or asset is located/listed in a sub-location, such as a production room, then it should still at least be visible if you look in another part of the central location and even update the service calls original location or vice-versa.

Likelihood to Recommend

Compared to the other service call management software I have had to endure in the past, Upkeep is quick, easy to use, and easy to update. The phone app, in particular, is easy to use. The web page is more powerful and capable of more details, but for a field technician, it's great.

Paul Dostal

Health and Safety Coordinator in Quality Assurance at Pace Processing (201-500 employees)

Vetted Review

1 year of experience

View profile

Great tool for buisness

Rating: 10 out of 10

Incentivized

October 7, 2019

Use Cases and Deployment Scope

We utilize UpKeep across a good portion of our business. From safety to asset management and maintenance tracking to facility inspection and compliance. Great tool to streamline needs and instant access being a cloud based software.

Pros

Asset Management
User interface
Planning and pre-planning

Cons

Customization of user roles
Customization of forms

Likelihood to Recommend

UpKeep is very easy to use and on most mobile platforms. In some cases, it's easier to use on a mobile device rather than a desktop. Allows users to assist in eliminating down time due to admin paperwork and provides quick and easy access to non-workers in the field to move forward on work orders etc.

Norman Roque

Senior Health and Safety Engineer in Manufacturing at Mega Corp (51-200 employees)

Vetted Review

1 year of experience

Upkeep delivers a great product for a great price!

Rating: 10 out of 10

Incentivized

October 4, 2019

Use Cases and Deployment Scope

It is used to run the maintenance of our medical devices. Upkeep is being used just for our department at this time, however, our whole organization uses it to put in requests to our department. This has helped unify requests and streamline our communication with other departments and equipment information.

Pros

Clean user interface. Faster training time for new employees.
Great asset tracking.
Easy and fast PM creation.

Cons

SSO setup could be improved.
Report creation in not very intuitive and takes time to learn.
File size upload limits are small when it comes to uploading manuals.

Likelihood to Recommend

Even though Upkeep is not specifically designed for healthcare or bio-med technician's work, it has been a great addition to our workflow and productivity. The customer service was way beyond expectation. They walked us through every step of the process and really cared that their product was working for us.

Clint Jantz

Clinical Engineer at Memorial Regional Health (201-500 employees)

Vetted Review

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