Unitrends Professional, Scientific, and Technical Services Reviews & Insights

Score7.8 out of 10

634 Reviews and Ratings

Community insights

TrustRadius Insights for Unitrends are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.

Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.

Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.

Reviews

45 Reviews

Professional, Scientific, and Technical Services

Hassle-Free Backup and Recovery System for Everyone

Rating: 7 out of 10

Incentivized

September 20, 2021

Use Cases and Deployment Scope

We’ve been working with Unitrends Data Center Backup and Recovery mainly as our server backup system and we used it for datastore replication, archive, and instant data recovery as well. Unitrends Data Center Backup and Recovery works well with multi-domain controllers, and it helps to separate the main storage and other critical software and run smoothly in different servers. A trusted backup system is a must when it comes to financial data and Unitrends Data Center Backup and Recovery always delivers good results without fail. Unitrends Data Center Backup and Recovery virtual appliance helps to back up by running on a completely virtual environment. Their user interfaces are pretty simple, and it's deduplication allows us to restore lots of older backups as well.

Pros

It has fully automated and customizable dashboards that can run with less administrative attention.
It should be able to run on virtual machines or be deployed as a virtual machine within MS Azure or AWS.
It's AI-based ransomware detection helps to understand data characteristics and alerts for ransomware attacks.

Cons

Automated failover and copy data management security are only available with the 'Enterprise Plus' plan.
More flexible subscription plans would be helpful for small to medium businesses to use their services.
It feels like data recovery takes a bit longer to process and there wasn't an option to restore them to a different drive.

Likelihood to Recommend

Application restorations will be tested fully automatically and measures what the actual recovery time is and what the recovery points are. It's analysis compliance with service-level agreements and also identifies any potential threats to data recovery. If the system identifies an issue, then it will notify the user and will recommend steps for correcting those issues. Unitrends Data Center Backup and Recovery provides fully automated and customizable dashboards which require less administrative interaction on a day-to-day process.

Verified User

Engineer in Information Technology (Information Technology & Services company, 11-50 employees)

Vetted Review

1 year of experience

Satisfactory Results From Unitrends Data Center Backup and Recovery

Rating: 7 out of 10

Incentivized

September 19, 2021

Use Cases and Deployment Scope

Unitrends Data Center Backup and Recovery is being used by me and my organization to backup data easily. As with other backup solutions, there is a complex process to backup data. It varies across data types. Despite all that, Unitrends Data Center Backup is easy to use and easier to maintain.

Pros

High speed backup
High recovery speed
Automation backup schedule

Cons

In my opinion, there are too many updates to install.
Sometimes, there are some sort of problems while backing up data.

Likelihood to Recommend

I have a habit of using my laptop rough and tough every time. This sometimes leads to hardware damage or data loss and this software helps a lot of time to recover data and to upload backup on the server, which lets the data be safe and lets me use my laptop as I want to.

Tanay Arora

Software Engineer in Information Technology at GREAT FUTURE TECHNOLOGY PRIVATE LIMITED (Information Technology & Services, 11-50 employees)

Vetted Review

1 year of experience

View profile

Unitrends Data Center Backup and Recovery for VMware Backups - The Right Tool for the Right Job.

Rating: 7 out of 10

Incentivized

September 13, 2021

Use Cases and Deployment Scope

I am using Unitrends [Data Center Backup and Recovery] for my VDI infrastructure. I back up servers and all the desktops. It is an ideal solution for backing up VM's, and it has also allowed me to use some older storage I had lying around. It performs well, reports its doing well, [and] I like how easy it is to upgrade. I also like that it comes as an appliance - that was a major selling factor for me. The interface is not bad, but it's not intuitive either. Some concepts are hard to understand and implement.

Pros

It backs up VM's pretty quickly.
I like that it is appliance-based as it is much easier and cheaper to deploy that way.
It is very simple to upgrade.
It runs well with older storage hardware. I was able to put some older NAS devices to use.

Cons

Some of the concepts, like replication, are very confusing.
What I think are simple setup things can end up being a tech call.

Likelihood to Recommend

I am using two different backup solutions. I use Unitrends [Data Center Backup and Recovery] to back up my virtual machines and the other products to backup data. I have my reasons. What I like about Unitrends [Data Center Backup and Recovery] for backing up VM's is the ease of backing them up. No agents, no nothing. Just a simple connection to the vcenter server. It works great. I also like that Unitrends isn't really picky about storage. I'm using a couple of old Netgear NAS units for backup. I don't try to keep everything; I only keep a couple of copies of the backups. I don't really want the image to be too old. My main purpose with VM backups is when I lose a lot of VM's all at once (done that), this is a good, cheap insurance.

Dan Reynolds

Senior System Administrator in Information Technology at BLDD Architects (Architecture & Planning, 51-200 employees)

Vetted Review

2 years of experience

View profile

Unitrends in the Workplace

Rating: 8 out of 10

Incentivized

May 19, 2021

Use Cases and Deployment Scope

As a reseller we aim to use the Unitrends devices to address specific backup and recovery needs for different styles of business. Currently with a lot of different businesses having transitioned to a hybrid model for their infrastructure, the Unitrends device does well in addressing a local and cloud backup need for different situations.

Pros

Recovery speed.
Easy to use portal.
Reporting.

Cons

Specific data set limitations (novel in particular).
Up until recently - channel partnership deal registration and communication was very poor.
Device price (has been better).

Likelihood to Recommend

Education is a great spot for Unitrends, larger companies with larger data sets are a great place for Unitrends to shine. Companies with multiple locations or those in need of offsite disaster recovery sites are another area where Unitrends shines. Setting up a disaster site is very easy and Unitrends assists in this setup.

Verified User

Director in Information Technology (Information Technology & Services company, 11-50 employees)

Vetted Review

Reseller

5 years of experience

Solid backup that let's us sleep at night

Rating: 9 out of 10

Incentivized

April 26, 2021

Use Cases and Deployment Scope

Unitrends MSP is used across our entire client base. We manage multiple Unitrends appliances with local and both private and public cloud-based backups. The application provides management and reporting across our entire client base and saves considerable time over accessing each client's appliance individually. That lets us provide better service to our clients and saves us time and money.

Pros

Integration with Kaseya VSA
Single "pane of glass" management across [the] entire client base
Outstanding customer support, very responsive
Good value for features
Intuitive interface, easy to use and manage

Cons

More details and options on alerts
Better reporting. more logging information
More control over restore options

Likelihood to Recommend

This is a solid product and particularly well suited for smaller managed service providers without a large support staff. We have several co-managed IT clients and we can share control with the client's internal IT staff without exposing them to any of our other [client's] systems. It works really well in a VMware environment for both backups and restoration. This may not be a suitable solution for environments with large backup requirements with time constraints. The cloud backup feature works well but requires a suitable amount of bandwidth to operate effectively. We had to increase the speed, and cost, of our Internet connection to allow efficient cloud backup performance.

Mike Erhart

Managing Partner in Corporate at Erhart and Associates, LLC (Information Technology & Services, 1-10 employees)

Vetted Review

3 years of experience

Unitrends is the best backup solution I have used.

Rating: 10 out of 10

Incentivized

April 23, 2021

Use Cases and Deployment Scope

Unitrends Data Center Backup and Recovery is used for all backups for virtual and physical servers for our school.

Pros

Single console for physical and virtual servers.
Backups are consistent and reliable.

Cons

As of now, I have found their cloud backup very, very unreliable.
When there is a problem with the could backup it takes a long time to resolve the problem.
Cloud backup [needs] improvement.

Likelihood to Recommend

Recovering a file or server is a quick process.

David Matthews

Technology Manager in Information Technology at South Carolina Governor's School for Science and Mathematics (Information Technology and Services, 201-500 employees)

Vetted Review

4 years of experience

View profile

Overview of Unitrends Cloud Environment

Rating: 5 out of 10

Incentivized

April 20, 2021

Use Cases and Deployment Scope

[Unitrends Data Center Backup and Recovery] is used by our corporate headquarters.

It allows for us to have a safe and secure off-site data recovery environment in the event of a catastrophic event.

It also allows for recovery of data should it accidentally get purged or deleted from the Unitrends Appliance.

Pros

Security - Data is encrypted and kept in a secure data center.
Data is readily available 24x7.
Business disruption is minimally impacted.

Cons

They need to allow for the managing and deleting of older backups as they continue to use unnecessary space.
Unitrends allows for all or nothing. Either a backup of say an SQL DB remains forever or gets deleted entirely and once deleted, it cannot ever be backed up to the data center again.
This nonsense of no management of the data leads to continuous data growth which eventually will grow past a companies contracted size limit. This leads to more expense on the part of the client. Nothing more than a great money maker for Unitrends!

Likelihood to Recommend

If Unitrends [Data Center Backup and Recovery] would allow the client to manage their archived data, it would be an ideal environment. The fact that once a DB backup, File Level backup, etc is requested to be deleted, it then becomes an issue because the client can never backup that DB, etc to the Data Center again.

On the other hand, leaving all that archived data out there forever only allows for growth greater that what the client has contracted for and now becomes an additional expense.

This is not discussed by Unitrends during the negotiation period! Just a cash cow for Unitrends!

Rick Dademo

Senior Systems Administrator in Information Technology at MeritB2B (Marketing & Advertising, 51-200 employees)

Vetted Review

5 years of experience

Good product with good potential

Rating: 7 out of 10

Incentivized

April 19, 2021

Use Cases and Deployment Scope

We are MSP so we resell it and manage it for our clients. Helps us with streamlining backup solution.

Pros

Set it and forget it approach.
One pane of glass.
One place to get support.
Integration with Kaseya.

Cons

Integration with Kaseya could be better.
The standalone backup product need s UI and other features.
Remote management of units would be useful.

Likelihood to Recommend

Suited for MSPs, medium to large businesses. Not ideal for small businesses or businesses without dedicated IT staff.

Verified User

Manager in Information Technology (Information Technology & Services company, 1-10 employees)

Vetted Review

Solid backup solution to protect all your clients' solutions

Rating: 8 out of 10

Incentivized

April 19, 2021

Use Cases and Deployment Scope

We are utilizing Unitrends MSP as are new standard backup solution both internally and as the primary offering to our Managed Services clients. It addresses both cost sensitivity with our clients compared to its competitors and provides us a confident solution we can stand behind to deploy everywhere.

Pros

Compatibility with every system our clients and new engaged clients can potentially run.
multiple backup methods mean we have options if a particular system is having issues (usually on new clients before we can get them fixed up).
Management and monitoring are clear and concise via the portal and works with solutions like Backup Radar and RMM.

Cons

Email reporting and configuration is a bit light.
Deployments may require using SSH and editing config files manually for settings that could be tucked in an advanced menu in the UI.

Likelihood to Recommend

Unitrends is a very well suited backup solution for MSPs requiring diverse support for client systems, backup methods and storage. Its only 'cons' are that it does require some more technical knowledge of Linux, in particular, to potentially get deployments running smoothly and reporting nicely to other tools; and that deployments can sometimes be a bit rocky requiring a bit of troubleshooting to get things sorted between the appliance and agents, especially going into less than healthy client environments.

Werner Baron

Centralized Services Technician in Information Technology at Smart Dolphins IT (Information Technology & Services, 11-50 employees)

Vetted Review

View profile

Unitrends MSP FTW!

Rating: 8 out of 10

Incentivized

April 19, 2021

Use Cases and Deployment Scope

We back up every Windows server we manage using Unitrends, 75 servers across 35 clients, replicated to 3 different hosts in our offsite datacenter. We are able to virtualize every server both locally and in the cloud, providing total resiliency to our clients.

Pros

Management of all appliances can be done from 1 pane of glass.
Detailed and easy to read email reports make verifying operations very easy.
Centralized software updates for all appliances.

Cons

Better and more detailed logging in the MSP console.
Inclusion of access verification (virtual boot tests) in MSP console.
More consistent results in various reporting views.

Likelihood to Recommend

Well suited when flexibility is required for the type of hardware you want to use for local and offsite backups. Will work with anything that can host a VMware or Hyper-V virtual machine.

Verified User

Executive in Information Technology (Information Technology & Services company, 1-10 employees)

Vetted Review

Reseller

1 year of experience

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Hassle-Free Backup and Recovery System for Everyone

Rating: 7 out of 10

Incentivized

September 20, 2021

Use Cases and Deployment Scope

Pros

It has fully automated and customizable dashboards that can run with less administrative attention.
It should be able to run on virtual machines or be deployed as a virtual machine within MS Azure or AWS.
It's AI-based ransomware detection helps to understand data characteristics and alerts for ransomware attacks.

Cons

Automated failover and copy data management security are only available with the 'Enterprise Plus' plan.
More flexible subscription plans would be helpful for small to medium businesses to use their services.
It feels like data recovery takes a bit longer to process and there wasn't an option to restore them to a different drive.

Likelihood to Recommend

Verified User

Engineer in Information Technology (Information Technology & Services company, 11-50 employees)

Vetted Review

1 year of experience