TrustRadius: an HG Insights company

Unbabel Information Reviews & Insights

Score7 out of 10

1 Reviews and Ratings

Get a Demo

Community insights

TrustRadius Insights for Unbabel are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

• Unbabel’s seamless integration with Zendesk has improved customer satisfaction by 4.2 points. • Customers appreciate the speed and accuracy of translations, as well as the intuitive design and templates available. • Working from home is made easier with the ability to split jobs into micro-tasks and connect with other translators. • Users have reported positive experiences overall, despite some inaccuracies in translation or slow wait times.

Unbabel Reviews

1 Review
InformationComputer Software1

Unbabel (Lingo24) - goto for Translation services -

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use the product to provide translated data for our projects. The scope of this product is with most of our global teams. We started using this service approximately around 4 to 5 years ago. In a lot of cases our end users require translation services in quite a few languages and we leverage Unbabel (Lingo24). We always had a pleasant experience working with their team.

Pros

  • Project Management/Expectation settings
  • Quick turnaround for Quote
  • Managed portal for self service which saves a lot of emails
  • Quality of service

Cons

  • The only issue we faced was for billing when the transition from Lingo24 to Unbabel happened. However, I did not face anything after.

Likelihood to Recommend

If you need a quick turnaround for quoting your end users. If you like to have a self service portal to manage your projects.The translation quality is pretty good and just in case you have any issues with it there is always a scope for feedback.
JA
Joshua Alhat
Operations Manager, Sales in Sales at QP (Computer Software, 201-500 employees)
Vetted Review
Unbabel
4 years of experience