Twilio SendGrid Reviews & Insights

Score8.3 out of 10

191 Reviews and Ratings

Community insights

TrustRadius Insights for Twilio SendGrid are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Excellent Documentation: Users have consistently praised the API for its outstanding documentation, citing its clear and comprehensive resources that facilitate easy implementation and understanding. This has been instrumental in streamlining their development processes and troubleshooting tasks.

Reliability and Speed: The service's commendable reliability and impressive speed have garnered appreciation from users who rely on timely and consistent email delivery for their operations. This reliability ensures that critical messages reach recipients promptly without delays or disruptions.

Spam Testing Feature: Some users find the spam testing feature to be an invaluable asset in safeguarding the deliverability of their emails by identifying potential issues that could lead to messages being marked as spam. Additionally, this feature aids users in optimizing their email campaigns for better engagement rates by ensuring inbox placement.

Twilio SendGrid Reviews

4 Reviews

Engineering

SendGrid is a hands-off solution for email list delivery

Rating: 8 out of 10

Incentivized

September 28, 2021

Use Cases and Deployment Scope

I use it with ClickFunnels. They don’t have their own mail servers to use for bulk sending to a full email list. They require an outside service to send this way and SendGrid was the option they recommended. I wanted the most affordable solution and this seemed to be it.

Pros

Send bulk email
Hits inboxes
Doesn’t have down time

Cons

I haven’t spent much time on the site but the time I did spend seemed confusing.
Can’t think of anything else.
No more ideas for improvement.

Likelihood to Recommend

Just using it to handle email functionality it works great. I use another service for more in-depth funnel possibilities and when/if type functions. It may very well do some of this type thing but I’m not at my plan level. It’s been a hands-off tool for me which is especially good if you aren’t too technical.

Matt Clark

Freelance Mixer in Engineering at Matt Clark - Mixer (Music, 1-10 employees)

Vetted Review

2 years of experience

View profile

A Powerful Marketing Tool

Rating: 10 out of 10

Incentivized

November 16, 2019

Use Cases and Deployment Scope

Sendgrid has been amazing to help our marketing team prepare and deliver company emails and newsletters to our customers. They have been able to support us to make sure we don't get flagged as spam and continue to support different campaigns during different times.

Pros

Powerful.
Easy to use.
Top of their game.

Cons

I don't have any suggestions.

Likelihood to Recommend

Amazing support for our Marketing team to prepare and deliver company emails and newsletters to our customers.

Johann Davila

System Administrator in Engineering at Happy Money (Financial Services, 201-500 employees)

Vetted Review

1 year of experience

View profile

SendGrid - A Great service for a Great price

Rating: 9 out of 10

Incentivized

December 14, 2018

Use Cases and Deployment Scope

SendGrid is used, primarily, by our development team for products that span our entire business. SendGrid allows our developers an easy way to deliver e-mail from our applications to our users without having to manage and maintain an e-mail server infrastructure internally. The tools that SendGrid makes available for the price makes utilizing their services a no-brainer decision.

Pros

Robust API for delivering bulk e-mails or transactional messages to users
Top-notch features you'd expect from any enterprise grade ESP (inbox, bounce, open tracking, click tracking, etc)
Powerful user interface for managing many aspects of your campaigns (email templates, user lists, etc)
Excellent inbox deliver-ability
White-labeling features that are simple to implement (to hide the fact that SendGrid is your ESP for outgoing e-mails)

Cons

User interface can be non-intuitive for some features
API Documentation is lacking in some places (but user support is top notch and responsive, so answers can be had relatively easily)

Likelihood to Recommend

If you're building/managing custom software products that need to send custom e-mails on a per-user level, where your customizations are more than a simple mail merge (eg, first name, last name, etc), SendGrid is an obvious winner. More consideration needs to be applied if your needs aren't so cut-and-dry. SendGrid doesn't have the GUI composition tools that some other platforms have, so managing a typical marketing e-mail list is not the best use case for SendGrid. However, their API is top notch and afford you a lot of capabilities, so if you're at all building custom software and need to send e-mail, SendGrid is worth putting at the top of the list.

Jim Rubenstein

Chief Technology Officer in Engineering at Storylift (Marketing and Advertising, 11-50 employees)

Vetted Review

3 years of experience

View profile

Email delivery that I don't have to think about

Rating: 9 out of 10

Incentivized

September 6, 2017

Use Cases and Deployment Scope

[I'm] Using SendGrid to send transactional email, as well as updates and newsletters, for several websites that I control. Not using any of the advanced features of SendGrid, really, beyond their whitelisting, DNS-based security, and such. For the most part, it just works, and I don't have to think about it, which is wonderful. (I spent many years wrestling with mailman and the like; when I first switched to a dedicated SMTP server it was a revelation!)

Pros

Deliverability seems good. Never had any issues here.
Whitelabeling works well, making it appear that emails are being sent directly from the domain (no evidence of SendGrid anywhere except maybe if you dig into the email source).
Admin interface is clean and easy to use.

Cons

Prices used to be a little more flexible, starting at $1 and going up according to usage – and that included whitelisting and all that good stuff. Now they start at $10 a month although that does give you up to 40,000 emails a month. They also have a free plan (< 100 emails / day) but I'm not sure if it includes whitelisting.
Had some issues with the SendGrid API years ago. They probably fixed it, but I've since just used the SMTP endpoint with no issues.

Likelihood to Recommend

I think it's great for transactional email, messages from your app, etc... anything sent from your server, *except* maybe newsletters and mass emails. For that, I'd rather use a MailChimp or whatnot. (Although to be honest I *am* using it for one client's WordPress website along with MailPoet, which ends up costing a fair amount less than MailChimp for her list size.)

Luke Abbott

Web Administrator in Engineering at Self-Employed (E-Learning, 1-10 employees)

Vetted Review

10 years of experience

View profile

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SendGrid - A Great service for a Great price

Rating: 9 out of 10

Incentivized

December 14, 2018

Use Cases and Deployment Scope

Pros

Robust API for delivering bulk e-mails or transactional messages to users
Top-notch features you'd expect from any enterprise grade ESP (inbox, bounce, open tracking, click tracking, etc)
Powerful user interface for managing many aspects of your campaigns (email templates, user lists, etc)
Excellent inbox deliver-ability
White-labeling features that are simple to implement (to hide the fact that SendGrid is your ESP for outgoing e-mails)

Cons

User interface can be non-intuitive for some features
API Documentation is lacking in some places (but user support is top notch and responsive, so answers can be had relatively easily)

Likelihood to Recommend

Jim Rubenstein

Chief Technology Officer in Engineering at Storylift (Marketing and Advertising, 11-50 employees)

Vetted Review

3 years of experience

View profile