TrustRadius: an HG Insights company

Trustpilot Manufacturing Reviews & Insights

Score5.9 out of 10

45 Reviews and Ratings

Community insights

TrustRadius Insights for Trustpilot are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Simple and Efficient Review Process: Many users have found that completing the review process on Trustpilot is simple and efficient, allowing them to easily gather feedback. They appreciate how it streamlines the process and saves them time.

Trusted Partner for Account Management: Several reviewers have stated that the Trustpilot account management team acts as a true partner, working closely with each department to drive adoption across the company. They value the collaboration and support provided by the team throughout their partnership.

Seamless Website Integration and Visualizations: Numerous users have praised Trustpilot's user interface for its seamless integration with their own website, enabling dynamic display of reviews. They also appreciate the fluid visualizations and analysis of review data provided by the platform, which helps them gain valuable insights into customer sentiment.

Trustpilot Reviews

1 Review
ManufacturingConsumer Electronics1

Consistently removing legitimate positive reviews for which I have proof of purchase. Stay away!

Rating: 1 out of 10

Use Cases and Deployment Scope

We selected TrustPilot to prove to our customers that our positive reviews are real, in a competitive space. It seemed they had some tools to verify real reviews and help us differentiate, building trust with potential buyers.

Pros

  • Strong UI

Cons

  • They removed 7 legitimate, positive reviews!
  • There is zero recourse
  • I have proofs of purchase and more showing each are customers.

Likelihood to Recommend

TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers.

TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped.