Texting for enterprise businesses

TrueDialog is a provider for mass text messaging and personalized two-way texting at scale

TrueDialog's SMS platform was built for big businesses but designed to be simple for small businesses. The vendor states their direct carrier connections enable them to offer affordable prices, ISO 9001 cloud database helps us boast a 99.9% uptime. And their proprietary "TrueDialog" feature make it able to personalized customer engagement at scale.

TrueDialog offers a plug-and-play business SMS solution with pre-built features as well as a fully-documented SMS API.

Mass text messages plus one-to-one conversations

Its "TrueDialog" feature enables businesses to communicate at scale while remaining attentive to the individual customer. Send thousands of notifications, reminders, or promotions at once with the ability to answer customer questions, address issues, and provide instant, personalized customer service.

By presenting both short code and long code messages in a unified thread, each team member has better visibility into what’s already been communicated and by whom. This is to avoid clunky, frustrating interactions — instead, everyone can maintain the context of the conversation while routing issues to the correct agent.

Features that integrate with CRM software

TrueDialog's features provide a turnkey software designed for scalability. Manage text messaging campaigns from anywhere — including inside an integrated CRM:

Team-to-one texting
One-to-Millions mass texting
Call center texting
Multi-channel urgent alert system
SMS survey engine
SMS scheduling engine
Text coupon engine
International capabilities
SMS API and documentation
Multi-channel messaging: Voice, email, SMS
Landline-enabled texting
Android and iOS mobile apps w/admin controls
Voice + click-to-call
Multimedia Messaging Service (MMS)
Built-in URL shortener
Send from dedicated shortcodes, shared shortcodes, long codes
Database manager and target segmentation
Drill-down reporting
Pre-built opt-in and opt-out subscription management
SMS API SDKs: PHP, Java, Ruby, .Net
SMSafe duplicate opt-out database
Integrate with CRM platforms like Salesforce, Microsoft Dynamics, Hubspot, Oracle's Eloqua, Campus Nexus, and Velocify.

With the proprietary “TrueDialog” feature, users can send mass text messages and then engage in one-to-one conversations at scale, helping to fully satisfy customers even when several agents need to get involved. By combining long code and short code messages into a single thread, multiple agents can chime into the same texting dialog to create a seamless customer experience.

Contact center directors and managers can monitor response times and language as well as grant various levels of access: mass texting, individual texting, and view-only. When a rep leaves the organization, you keep the phone number, contacts, and text conversation history to maintain uninterrupted customer service.

TrueDialog maintains its own duplicate opt-out information in an ISO 9001 cloud database. The the vendor states this extra layer of protection comes at a significant cost to them, but offer it as a great value to enterprise customers who are serious about compliance.

TrueDialog

What is TrueDialog?

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