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Trend Micro Worry-Free Services Suite

Score9.4 out of 10

26 Reviews and Ratings

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What is Trend Micro Worry-Free Services Suite?

Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and prevention, as well as protection of cloud applications as well, with no maintenance.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Trend Micro Worry-Free Services Suite has to offer, as determined by TrustRadius' reviewers.
Based on 26 ratings of Trend Micro Worry-Free Services Suite's features
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Top Performing Features

  • Endpoint Detection and Response (EDR)

    Continuous monitoring and response to advanced internet threats by endpoint agents.

    Category average: 9.1

  • Centralized Management

    Centralized management supporting multi-factor authentication, customized views, and role-based access control.

    Category average: 8.5

  • Hybrid Deployment Support

    Administrators should be able to choose endpoint security on-premise, cloud, or hybrid.

    Category average: 8.3

Areas for Improvement

  • Malware Detection

    Detection and blocking of zero-day file and fileless malware.

    Category average: 9

  • Anti-Exploit Technology

    In-memory and application layer attack blocking (e.g. ransomeware)

    Category average: 8.6

  • Vulnerability Management

    Vulnerability prioritization for fixes.

    Category average: 8.3

Reviews

What users are saying about Trend Micro Worry-Free Services Suite.
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good for our 30 employee company

Verified User
Technician in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

Automatically updates itself and sends to each desktop. I don't need to manage it much. The control panel also tells me which machines should be looked at manually.

Pros

  • Pushes updates to clients
  • Sends alerts to email
  • Easy install on new machines

Cons

  • Scans typically take a long time
  • Background scans take up a lot of CPU

Return on Investment

  • Just keeps the computers safe without having to do much.

Usability

Alternatives Considered

Norton Small Business

Other Software Used

Microsoft 365, Filevine, Worldox

A Comprehensive Security Solution That's also User-Friendly

Incentivized
Verified User
General Manager in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We use the full suite of features including endpoint security, email security, and cloud app security to protect our network and devices from all types of cybersecurity threats.

Pros

  • Adds a second layer to office 365 filtering and often finds things that were missed.
  • Built in XDR provides more details on a threat than you'd normally have.
  • Overall Easy to use but still very powerfull.
  • Built in web filtering is easy to use and helps when users are offsite.

Cons

  • It would be better if there were an unload password for each policy instead of one for the whole organization.
  • We have one app that gets blocked with no log of any reason why, there should be a better way to troubleshoot that other than just closing the AV every time. Allow listing has not worked in this case.
  • When something is blocked it should specify exactly which setting or feature blocked it to make it easier to use the allow list or adjust.

Return on Investment

  • Reduction email security threats
  • Setup and management costs are low
  • Low learning curve

Usability

Alternatives Considered

Bitdefender GravityZone and Watchguard Endpoint Security

Other Software Used

Microsoft Intune, PDQ Connect, PDQ Deploy & Inventory

Good Value Product

Incentivized
Cedric Breuillard
Senior System Administrator in Information Technology at CISA-INFORMATIQUE (11-50 employees employees)

Use Cases and Deployment Scope

Trend Micro Worry-Free Services Suite is used for basic protection of endpoint. It is used in small businesses with a low IT budget. It secures Windows devices (servers and desktops), Mac, iOS, and Android by combining machine learning with various threat protection techniques where protection against ransomware and advanced attacks becomes optimal.

Pros

  • Solution SaaS
  • Endpoint Protection
  • Extended Detection and Response

Cons

  • Email Security
  • Managed Detection and Response (MDR)
  • URL filtering

Return on Investment

  • Good ROI
  • Easy to use
  • Cloud console

Alternatives Considered

Watchguard Endpoint Security

Other Software Used

Watchguard Endpoint Security, Panda Patch Management, Eset Endpoint Encryption

Polished, Solid and Feature Rich Next Gen AV for SME / Enterprise Environments.

Incentivized
Verified User
Director in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We migrated from Panda 360 adaptive defense after Trend became our MSP providers' recommended next-gen AV solution. Being able to centrally manage all devices within the business from a cloud console (Around 150), we needed the ability to set different device profiles for different business needs, along with real-time reporting.

Pros

  • Real Time Reporting.
  • Next Generation Streaming Analysis.
  • Profile Configuration to suite.
  • Easy Deployment.
  • Good Value.
  • Granular Web Reputation Controls.

Cons

  • Some Configuration areas are limited.
  • Installation speed can be slow even on modern devices with enterprise-speed net connections.
  • Revisions to Web Categorization globally is clunky.
  • Lacks Device controls such as remote reboot.

Return on Investment

  • Granular Browsing Control is a boon for safety and focus.
  • Live dashboard of the enterprise environment is surprisingly bountiful in detail.
  • Very much "Fire and Forget" Solution once configured.

Usability

Trend Micro is less ideal for Apple users

Incentivized
Brian DuffyView profile
Systems Analyst and Administrator in Information Technology at Cottage Door Press (51-200 employees employees)

Pros

  • Cloud management reports.
  • User management.
  • Administration tools are intuitive and easy to use.

Cons

  • Apple Mac client is troublesome.
  • Policies are clunky and difficult to understand.
  • Security Agent dashboard lacks tools needed to remediate problems.
  • Technical support was less than satisfactory.

Return on Investment

  • Positive - Cloud managed means we don't need dedicated VM to manage A/V.
  • Negative - Lots of lost time troubleshooting issues with Apple deployments.
  • Negative - Lost time due to inadequate support.
  • Positive - Easy deployment on Windows end points for lean IT department.

Usability

Alternatives Considered

Sophos UTM and Webroot Business Endpoint Protection

Other Software Used

Webroot Security Awareness Training, Webroot Business Endpoint Protection, Cisco Umbrella