TouchBistro Manufacturing Reviews & Insights

Score6 out of 10

23 Reviews and Ratings

Community insights

TrustRadius Insights for TouchBistro are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users of TouchBistro have provided several recommendations based on their experiences with the POS system. The three most common recommendations are as follows:

Utilize the free help and excellent customer service provided by TouchBistro. Many users have found the customer service provided by TouchBistro to be outstanding. They recommend taking advantage of the free help and support offered by the company, as it has proven to be valuable in resolving any issues or answering questions promptly.
Invest time in thorough research on hardware and set-up. Some users advise doing thorough research on the hardware requirements before purchasing TouchBistro or having someone knowledgeable assist with the setup process. This is important to ensure that the system runs smoothly and meets the specific needs of the business.
Consider personal needs and wants when choosing a POS system. While many reviewers highly recommend TouchBistro as a great value and a complete POS system, they also advise prospective buyers to consider their personal needs and wants when selecting a POS system. Each business is unique, so it is important to evaluate specific requirements such as inventory control and automation of service before making a decision.

Overall, users have had positive experiences with TouchBistro, finding it intuitive to use daily, easy to set up and modify as business needs evolve. It is recommended for new restaurants due to its affordability and completeness as a POS system. However, users also caution about the time required for implementation for first-time users and emphasize the need for thorough research on hardware compatibility.

TouchBistro Reviews

2 Reviews

ManufacturingFood & Beverages2

TouchBistro saved my sanity and, therefore, my business!

Rating: 9 out of 10

Incentivized

January 19, 2019

Use Cases and Deployment Scope

I use TouchBistro in our craft brewery’s tasting room. It is our POS system, time clock, finished product inventory manager, and metrics aggregator. TouchBistro provides a reliable, fast, and easy interface to process payments at our bar-- cash or credit cards. We can also easily create and manage tabs. Due to the portable nature of this POS, we can also take customers' orders at their tables.

Pros

Very fast transaction times; I do not need to wait for the credit slip printer to respond, it is almost instantaneous.
I can add, delete, or modify menu items on the fly and in real time in literally a handful of seconds.
TouchBistro provides an intuitive and easy way to check my tasting room’s metrics in real time from anywhere on the globe.
My employees are able to access a customized menu of item modifiers and discounts very quickly and easily.

Cons

There needs to be a way to stop TouchBistro from printing a customer copy every credit card transaction. Nobody wants this copy and I’m using double the amount of thermal paper

Likelihood to Recommend

Honestly, I cannot think of a business that couldn’t benefit from using TouchBistro with its ability to have hundreds of items and how it can read UPC codes using the tablet's camera.

David Ayers

Founder/Brewery Manager/Head Brewer at Glacier Brewing Company (Food & Beverages, 1-10 employees)

Vetted Review

3 years of experience

View profile

Great software! Highly recommend.

Rating: 10 out of 10

Incentivized

January 4, 2019

Use Cases and Deployment Scope

Great platform to take orders quickly and transmit to the kitchen. Great for reports and employee clock. Also great for the on the go reporting from my phone.

Pros

Very easy to update menu items and prices.
Very easy to update employee clocks.
Very easy to see previous years reports for planning.

Cons

Have a reservation platform sync with Yelp.
The send button is too small. Needs a bigger button on the bottom right side of the screen.
Could show incentives messages on screen to push staff.

Likelihood to Recommend

Perfect for my field as a restaurant owner. No so great for large groups or catering events.

Verified User

Director in Customer Service (Food & Beverages company, 1-10 employees)

Vetted Review

5 years of experience