TOPdesk is easy to use and has a user friendly and logical layout. This makes it easy to explain to users and operators. It is also very easy to create form in the Self Service Portal which makes it easier for end users to submit requests and incidents in a standardized way.

Victor den Heijer

IT supportdesk engineer in Information Technology at Allseas Engineering B.V. (Oil & Energy, 1001-5000 employees)

Vetted Review

12 years of experience

Good service management tool

Rating: 9 out of 10

Incentivized

February 17, 2025

Use Cases and Deployment Scope

We use TOPdesk for incident- change- and problem management and also for Asset management. It is used by our IT department and Servicedesk. We also use a self service portal for end users to log incidents and requests.

Pros

asset management
action sequences
knowledge items
self service

Likelihood to Recommend

Well suited for incident- and change management. In change management it is quite difficult to add activities in a workflow, therefore we use a lot of change templates.

Verified User

Employee in Information Technology (Oil & Energy company, 1001-5000 employees)

Vetted Review

1 year of experience

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