An essential tool for Monitoring.
Pros
- This is one of the best monitoring tools.
- Very simple to user.
- Color code makes it very simple as per severity.
- We receive the heartbeat alert every hour that shows the system is running up and fine.
- We have black, red, yellow, and orange color alerts that show the critical, urgent, major, and minor incidents.
Cons
- Sometimes color differences of the incidents as per the criticality .
- We don't receive the heartbeat alerts sometimes.
- If the tool is down and we don't receive the alerts on the console we wait for the heartbeat alert and it makes some extra delay in resolving things.
Most Important Features
- Color coding of the alerts as per the criticality of the job.
- Heartbeat alerts in every hour that shows the tool is alive/up.
- Very simple to use.
- User friendly.
- No additional training required to monitor this tool.
- This tool has a lot of filter options that make it more convenient as per our requirement.
Return on Investment
- Color feature of the alerts as per the criticality is the amazing feature.
- Heartbeat alert is also an unique feature.
- No additional training is required to use this tool. just a simple KT is enough.
Other Software Used
IBM Maximo, BMC Helix ITSM (Remedy)