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Timely Booking and Client Management Software

Score8.8 out of 10

7 Reviews and Ratings

What is Timely Booking and Client Management Software?

Timely is appointment scheduling and business management software for spas and salons from the New Zealand company of the same name.

Media

a view of the Timely calendar.
an example of Timely's administrative automation.
Timely's automated re-booking feature.
TimelyPay
Timely's customizable client communications.
Timely's analytics, on a mobile app.
a client testimonial - Shelly Rau, of Nails by Shelly R

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Salon With a Great Service

Use Cases and Deployment Scope

Timely Salon Software was introduced to us as a reminder for salon inclusions in our organization for smooth and satisfying timely visits to the salon. Men and women both would experience a disciplined way of going through the salon for timely relief from day to day life they had. The reminder through messages was such a takeaway where we didn't need to put our heads in to remind ourselves about us getting relaxation.

Pros

  • Timely reminder through messages
  • Cloud based system
  • Email reminders and security

Cons

  • UI/UX
  • Cloud based system
  • Has to be more customer friendly

Most Important Features

  • Timely reminders
  • SMS reminders
  • Email reminders

Return on Investment

  • Cost efficient because of discounts
  • Regular customers gets a lot of concessions
  • A little higher for non-regular customers

Alternatives Considered

Harvest

Other Software Used

TimeCamp, Clockify, Time Doctor

Best Salon Software!

Use Cases and Deployment Scope

Timely was our appointment booking software for clients. They allowed for online scheduling, sent automated re-booking text messages, and helped us keep track of our clients' progress via notes.

Pros

  • Scheduling appointments
  • Online bookings
  • Rebooking emails and texts
  • Friendly interface
  • Great tech

Cons

  • US Customer Support

Most Important Features

  • Rebooking
  • Automated Reminders For Clients
  • Easy to use

Return on Investment

  • More customers from rebooking texts and emails
  • Saved time with bookings
  • Better customer experience

Alternatives Considered

Phorest, Vagaro and MINDBODY

Other Software Used

Loom

Perfect for busy salon, not so good for high value professional services

Pros

  • Integration with Google Calendar allows avoiding double ups
  • Automatic appointment bookings with SMS reminders
  • Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
  • Multiple Staff Members to be booked
  • Facebook Integration, allows people to book from Facebook

Cons

  • Support is slow and not very knowledgeable. Taking into account that they work only UK time, makes it almost useless.
  • Users are taken through a very lengthy booking process that required a lot of information from them and gives a price only at the very end. Because of that, we have got only 5 bookings in 5 years. Majority of people preferred to book over the phone as it was too difficult.
  • Event/Class booking does not allow you to book more than 1 ticket at the time

Return on Investment

  • Bragging rights, yes. Always cool to tell how automated your business is.
  • ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
  • Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
  • No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.

Alternatives Considered

Calendly

Other Software Used

Xero, WorkflowMax, Insightly, G Suite