ThoughtSpot Reviews & Insights

Score8.2 out of 10

202 Reviews and Ratings

Community insights

TrustRadius Insights for ThoughtSpot are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Visual Appeal of Visualizations: Reviewers have highlighted the clean and visually appealing design of the visualizations on the platform, making data interpretation more accessible. Speed of Development: Many users have praised the platform for its speed in development, enabling them to work efficiently and effectively. Ease of Complex Formulas Handling: Users mention that the platform simplifies working with complex formulas, enhancing their data manipulation capabilities. User-Friendly Dashboarding Feature: The dashboarding feature is lauded by users for being intuitive and suitable for non-technical users. Efficient Data Search and Insights Generation: Users appreciate how easy it is to search for data and obtain insights quickly on the platform.

ThoughtSpot Reviews

9 Reviews

Marketing

Easy to use dashboards

Rating: 8 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

We use it to build dashboards to track various metrics for our campaigns like CTR, campaign name and other engagement metrics.

Pros

It helps track combined data
It looks into details of what campaigns are performing well
It helps segregate into days of week for the campaign that's performing well

Cons

If it could be integrated with Braze to track tests
Using Braze tests and directly getting results in ThoughtSpot

Likelihood to Recommend

ThoughtSpot is best suited to build dashboards and track specific campaigns. The reporting is great!
It might not be suitable to tracking test and how that's performing.

Verified User

Strategist in Marketing (Retail company, 51-200 employees)

Vetted Review

1 year of experience

Love ThoughtSpot!

Rating: 10 out of 10

Incentivized

July 15, 2024

Use Cases and Deployment Scope

ThoughtSpot has transformed our ability to read and understand data at our company, and their continued growth and development are incredible. Their latest AI release helps our non-technical team find what we need to inform our planning and innovation for the future. Because of ThoughtSpot, we have improved member retention and engagement and are looking forward to the continued partnership.

Pros

innovation
ease of use
data analytics

Cons

make it easier for non-technical folks to onboard
more feedback loops to give suggestions to the TS team

Likelihood to Recommend

ThoughtSpot is great for non-technical folks to integrate, visualize, and analyze data

Verified User

Director in Marketing (E-Learning company, 1-10 employees)

Vetted Review

2 years of experience

ThoughtSpot: A lot of potential, let's wait and see!

Rating: 8 out of 10

Incentivized

March 15, 2024

Use Cases and Deployment Scope

ThoughtSpot allows us to create liveboards that are fast processing when it comes to large datasets. We are able to do live data connections that give us the scalability to find insights that ultimately guide us in strategic management of our data whether it is engineering, marketing, product, etc. This serves a wide array of use cases on whether this is strategy-focused or product-focused.

Pros

Data connections with live data sources
Customer support with chat
Ease of use with visual charts

Cons

formulas are not intuitive
need to have totals and percentages into one chart
use spotIQ within the liveboards

Likelihood to Recommend

Large data sources to fast processing speeds onto a liveboard

Verified User

Engineer in Marketing (Consumer Electronics company, 1001-5000 employees)

Vetted Review

1 year of experience

BI consultant

Rating: 9 out of 10

Incentivized

May 1, 2023

Use Cases and Deployment Scope

we are using ThoughtSpot as a self service BI platform where we want our business users to create their own insights and deep dive into the data themselves and as a whole become more data driven company.

Pros

Generate great insights using spot IQ
needs very less technical knowledge so even an agent level employee can use it to generate insights
slice and dice data to whatever granular level is needed without creating any explicit hierarchies

Cons

more pixel perfect dashboarding
more option as compared to existing BI tools when it comes to look and feel

Likelihood to Recommend

for any use case where you users needs immediate or frequent insights from the data.
since license is not at user level so if you need to open data to large employee base

Harsh Paliwal

BI in Marketing at TMNL (Information Technology & Services, 10,001+ employees)

Vetted Review

3 years of experience

ThoughtSpot Delivered as Promised and Makes Analytics So Easy Even I Can Do It!

Rating: 9 out of 10

Incentivized

September 6, 2021

Use Cases and Deployment Scope

We evaluated ThoughSpot for a pilot to make market research/voice of the consumer data more accessible. The pilot did not launch, but ThoughtSpot was brought into our organization to be used with Snowflake to enhance our overall data access through the "data lake." It is being used by multiple departments but siloed on the IT and data science side.

Pros

It provides user-friendly access to complex analysis for those with limited program experience.
It has a fair pricing model with unlimited users that pay for the data processing usage.
It provides good customer service and partnership that's reliable and able to solve issues quickly.

Cons

I would appreciate easier access to test or pilots for implementation.
I would like a "lite" version for new or non-power users.

Likelihood to Recommend

ThoughtSpot is great for mining data insights across data sets with ease. It is great for generating insights for single data sources as other tools can perform that same function. In today's world, however, the more data the better. Thoughtspot helps make those connections and makes it easier for less tech-savvy users to perform advanced analytics.

Verified User

Manager in Marketing (Insurance company, 10,001+ employees)

Vetted Review

1 year of experience

In My Opinion: A Work in Progress

Rating: 5 out of 10

Incentivized

August 20, 2021

Use Cases and Deployment Scope

We use [ThoughtSpot] as a data discovery engine. We have rolled it out to some of our clients and they use it to build pinboards to assist them to run their business and to report to executives the results of their work and efforts over the past week, month, or quarter.

Pros

Quick to insights
Beautiful charts
Easy to set up

Cons

Print to PDF is not fully supported and that has a big impact on sharing pinboards with executives.
In my opinion, customer support is slow to react and often leads to an endless circle of tickets that sometimes never get resolved. I feel like this involves finger-pointing from one team to another and I find it very frustrating.
The search bar is really nothing like Google search. In my experience, the cursor moves in odd places and the results of a basic search are far more difficult to get than a Google search. I feel like it's a long way to go here.

Likelihood to Recommend

You need to know [ThoughtSpot] well and have lots of hours using it in order to really use it well. Setting up quick answers and pinboards for business users works fine, but the tool can be very difficult for non-analytic folks to use. It looks clean and simple, but it does not live up to what we have hoped it would be.

Verified User

Manager in Marketing (Education Management company, 201-500 employees)

Vetted Review

3 years of experience

My ThoughtSpot Review

Rating: 8 out of 10

Incentivized

July 16, 2021

Use Cases and Deployment Scope

It's my understanding it is used by the whole organization. We, as the Marketing Department use it for customer survey results, email metrics, and overall business performance.

Pros

Ability to update and make dashboards.
Easy to collaborate with other team members.
Simple interface.

Cons

For us as an organization, the hardest part is making sure we're aligned on how we look at the data.
It can be easy for data to be manipulated in different ways (this goes along with the first bullet point).

Likelihood to Recommend

It's great for collaborating and data sharing across multiple teams.

Verified User

Manager in Marketing (Financial Services company, 1001-5000 employees)

Vetted Review

1 year of experience

ThoughtSpot and a green data organization

Rating: 5 out of 10

Incentivized

January 29, 2021

Use Cases and Deployment Scope

It's being used by one department to support many business units. The goal is to better understand when is the best time to contact customers for purchasing. This proves to be a bit difficult as it challenges you as a data analyst to choose the right input data for the software to ingest.

Pros

The interface is pleasing. Makes you feel like you have access to some future tech software you would see in a Bond film or something.
Their customer service has been top notch as far as I can tell.
When there are questions they are quick to respond or reach out to colleagues that might better know.

Cons

Better communicating the limitations of the software. It's not valuable to me to know that it's a sign of success that "purchased" is included in the data set for successful transactions.
Giving direction on data cleanliness could be improved.

Likelihood to Recommend

Even though I am not in the contract discussions or know pricing, my understanding is that it is a very expensive product. I'm not certain we are ready to extract the value we should out of this relationship, yet. I believe that by improving our data set by including real-time data instead of just historic we could potentially be better at utilizing this product.

Verified User

Strategist in Marketing (Non-profit Organization Management company, 1001-5000 employees)

Vetted Review

2 years of experience

Still in the early stages... High Hopes for the future

Rating: 8 out of 10

Incentivized

November 13, 2018

Use Cases and Deployment Scope

We are setting it up as a quick-answer tool. First we will roll it out to BI and data analysts so they don't need to build ad-hoc queries and reports for data requests. Next, we will roll the product out to some data-savvy marketing and sales users to enable self-service for them.

Pros

Fast search results for large data sets
User friendly interface for search
Data Aware: For example, uses column names, data values

Cons

Visualization fine tuning/customization
Data integration options are limited
Data join features are very limited to leverage data from different sources

Likelihood to Recommend

Q/A system for a well structured data set is highly . We use ThoughtSpot to get quick answers, which in this scenario will reduce the number of reports and ad-hoc queries for well defined data sets. It can also replace custom UIs to interact with well-structured data for internal apps, as well as websites.

Hailing Xu

Business Intelligence Manager in Marketing at Capital Group | American Funds (Investment Management, 5001-10,000 employees)

Vetted Review

1 year of experience

View profile

Loading Reviews List....