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Tellennium - Management of Things (MoT)

Score8 out of 10

6 Reviews and Ratings

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What is Tellennium - Management of Things (MoT)?

Tellennium is an expense management, lifecycle management, and wireless mobile management company.

Categories & Use Cases

Reviews

What users are saying about Tellennium - Management of Things (MoT).
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Tellenium MoT - A Stellar Symphony of Success

Incentivized
David Perry
Lead Network Architect in Information Technology at Hospital for Special Surgery (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use Tellenium Management of Things to compile and consolidate our monthly invoicing to simplify our bill processing, audit our carrier usage to minimize extraneous and unnecessary services and manage billing disputes and circuit failure issues. Before engaging with Tellenium MoT, we often had carrier services shut down due to a lack of payment since we did not have any dedicated resources to stay on top of the hundreds of monthly carrier bills we get. We were not efficient at shutting down unused services, nor following up with carriers' open circuit issues.

Pros

  • Manage invoice processing
  • Providing a dashboard with a drill-down ability to access detailed invoice and cost information for any and all of our carriers.
  • Following up on Billing disputes and saving us tens to hundreds of thousands of dollars annually
  • Holding weekly review meetings to review any and all open carrier issues and concerns

Cons

  • It is a pleasure working with our Tellenium MoT account team. They are extremely responsive and helpful. I find no deficiencies in their functionality.

Most Important Features

  • Saving us money by detecting unused services
  • Organizing our monthly invoices
  • Providing the online portal with dashboard of costs and inventory
  • Following up on circuit technical and billing issues for us

Return on Investment

  • Tellenium MoT saves us $$$ annually.
  • Tellenium MoT handles functions that we just don't have internal resources to handle.
  • Tellenium MoT provides the organization of our circuit inventory and costs.

Other Software Used

Avaya Aura, AT&T Business, Verizon FIOS

Tellennium - Highly recommend for all your TEM needs!

Incentivized
Verified User
Administrative Assistant (1001-5000 employees employees)

Use Cases and Deployment Scope

Our organization originally partnered with Tellennium to do a One Time Audit and decided after the audit to move to their ongoing Enterprise Management Solution. We use Tellennium to manage all of our telecom-related invoices. We previously were trying to manage multiple different telecom vendors with only a few employees overseeing the accounts and lines weren't getting billed appropriately or canceled so we were paying for services that weren't needed.

Pros

  • Easy to use MoT Dashboard
  • Provides us one inventory location of all telecom services.
  • Timely responses to our questions

Cons

  • We are pretty satisfied with the service so far, a few hiccups in the first month of "go-live" but nothing major

Most Important Features

  • Identify unused services/lines resulting in cost savings
  • Works with vendors directly on adding/cancelling of services/lines
  • Customer Support

Return on Investment

  • Manhours spent between engineers, admins, and accounting dealing with the vendors, approving invoices, etc, will decrease sufficiently once all of the kinks are ironed out.
  • Even with Tellennium getting a percentage of savings, we should have a sufficient amount of savings the first year.

Usability

Review Tellennium

Incentivized
Verified User
Professional in Manufacturing (5001-10,000 employees employees)

Use Cases and Deployment Scope

We experienced difficulties capturing and monitoring our telecom accounts after the separation from our parent company. We were paying too much for services that were clearly defined in our contracts as having set rates, paying for phone lines that had been inactive for a long time, and paying late penalties on a regular basis. Legal had signed our contracts, but we paid the invoices without knowing what was stipulated in them, and our procurement team lacked the time to investigate and review every account. When Tellennium was brought on board, they did a fantastic job of cleaning up the data. They also provide recommendations, conduct audits, and even provide reporting. Within the first year of working with Tellennium , we were able to secure $200k in savings in telecom accounts.

Pros

  • Clear communication
  • Providing recommendations
  • Audit telecom accounts

Cons

  • Need to provide more reporting capabilities
  • Need to improvement on the portal

Most Important Features

  • Billing consolidation
  • Audit and optimization
  • Telecom expense management

Return on Investment

  • Consolidation of telecom accounts
  • $200k savings in 1 year
  • Capture opportunities for the company

Tellennium provides excellent customer service and recommendations for savings

Incentivized
Verified User
Analyst in Information Technology (5001-10,000 employees employees)

Use Cases and Deployment Scope

My organization currently uses Tellennium to pay all telecom-related invoices. Previously, all invoices were paid through Oracle and the telecom group did not review charges for services. Now that Tellennium handles that piece, we have easy access to invoices and the related information. In addition, the Management of Things portal has provided the organization with a comprehensive inventory of telecom services per location, which was badly needed. Additionally, we can now compare actual provide more in-depth analysis on invoices and billing.

The representatives I work with with are top-notch as well. Any requests or changes made on our end are completed very quickly and efficiently. We were assigned an analyst to find and present billing recommendations that saved us thousands in the first year. The rare mistake is owned and corrected immediately by their team. Tellennium offers great customer service and everyone I've worked with thus far is very responsive and helpful.

Pros

  • Tweaking the portal to fit organizational needs
  • Fantastic customer service
  • Providing recommendations for organizational savings

Cons

  • Employee turnaround on our dedicated team could be improved
  • The ticketing system has some bugs

Most Important Features

  • Responsive customer support
  • Searchable portal
  • Recommendations for savings

Return on Investment

  • Even with Tellennium getting a percentage of savings on recommendations, we have had huge savings the first year.

Alternatives Considered

Tangoe One and Microsoft Excel

Very happy with Tellennium

Incentivized
Verified User
C-Level Executive in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

We started with Tellennium the early part of the last decade to help us control our sprawling phone costs.

Pros

  • identify opportunities to reduce costs by eliminating extraneous services
  • Identify cost reduction opportunities for existing services
  • help negotiate best price for new services
  • provide industry insight into terms of service and where to negotiate.
  • Can pay bills and provide upload to financial system.

Cons

  • We are actually pretty pleased with the service. Most of the issues we saw at the beginning have been rectified.

Most Important Features

  • Ability to manage external invoices for specific services.
  • Ability to monitor and help control costs.
  • Insight into telecommunications market for negotiation purposes.

Return on Investment

  • especially initially, Tellennium saved us 30%-40% on telecom costs.

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