TrustRadius Insights for Textmagic are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Seamless Contact Import: Several users have found TextMagic's process for importing contacts to be seamless and user-friendly. They have mentioned the ease of uploading sign-ups from various sources, such as tradeshows they attend. This suggests that TextMagic provides an efficient system for integrating contact lists, allowing users to easily manage their contacts in one place.
Two-Way Chat Messaging: Reviewers appreciate TextMagic's two-way chat messaging feature, which allows them to respond to text messages received and hold conversations within the platform. This interactive and engaging communication capability enhances user experience by enabling real-time and efficient communication with their contacts.
Convenient Billing Structure: Users have praised TextMagic's billing structure with auto balance, which automatically manages and adjusts the account balance. This feature simplifies the payment process, ensuring convenience and peace of mind for users as they can rely on TextMagic to handle their account balance management seamlessly.
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Textmagic Reviews
6 Reviews
Small Businesses (1-50 employees)
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We follow up on quotes we send to customers, notify customers of their upcoming deliveries and remind employees of their starting time. Many people don't read their emails, but they do see text messages.
Pros
API connection to other applications
Message on platforms other than SMS
Allow flexibility for various business uses
Cons
I wish that it worked better with our local phone number.
Connect to more platforms
Likelihood to Recommend
Manually or automatically messaging customers and employees works well. It would be great if it had a more seamless way to message customers across more platforms.
I wanted to add an SMS list to promote our special event fundraiser with mission Costumes Community Causes. I had never used an SMS service before so did some research and found TextMagic. As a small startup business, I needed the most cost-effective solution to try. TextMagic was the perfect solution for us It is very easy to use and keep marketing costs low while reaching customers that do not want to read email and do not see our social media posts. It was really easy to add the collector to our GoDaddy website. My customers can add themselves or I can upload the signups from the events that we hold. I definitely recommend this if you want to add SMS text campaigns to your marketing.
Pros
Easy to upload sign ups from tradeshows we attend.
I like the ability to respond the their texts back to me to hold a conversation.
I like the billing structure with auto balance.
The scheduling feature and cost calculation is very helpful.
Easy to learn to use.
Cons
It would be nice to add a picture to show up as part of the text. It only lets you add a link to a picture.
When uploading new contacts by pasting, it didn't enter the names correctly. So I had to delete the new entries and upload as csv which worked correctly.
Have not found any other issues with TextMagic.
Likelihood to Recommend
TextMagic is a wonderful solution for small businesses or non-profits just adding an SMS text service to their marketing outreach program. Very easy to set up and use. Customers seem to like SMS as a method of communication. Easily lets you keep in touch with them at a very nominal cost. Immediate feedback if they respond to your text on the dashboard through chat.
Our company uses TextMagic as an easy way to send out messages to all employees very quickly. We use it to inform employees of weather related delays or closings. We also use it for other types of urgent message that we need to send during off hours. We have employees who do not have company email or company devices to check email during non-business hours. TextMagic allows us to reach everyone whether or not they are on the company's email distribution.
Pros
It is very easy to import a contact list.
The simplicity of creating a template makes this a breeze to use.
I can access TextMagic from anywhere and reach all of our employees in seconds.
Cons
I don't have any cons at the moment.
Likelihood to Recommend
It is well suited for our small company. We have employees in multiple states; some without company email; and many without company devices to check email during non-business hours.
The entire office staff uses TextMagic to communicate with our customers. We are able to easily reach our customers that may not be in a position to answer a call. We use it for scheduling, confirmations and general communication. We are thrilled with the results we have gotten and the volume of customers we are able to reach in this day in age where most people prefer to text.
Pros
Easy to use
Reminders when our balance is low, we never have to worry about going to send a text and not having enough credits
Multiple users are able to work off of the same account
Detailed records kept of each text conversation
Cons
I have no cons to report at this time
Likelihood to Recommend
In 2019, most people avoid answering a phone call, especially if they are not familiar with the number. The ability to text our customers is crucial to reach them. We don't have our office staff texting from their personal cell phones to reach customers who prefer texting. We are able to send texts through emails.
I run a dance school. I use it for essential contact to all my pupils, i.e. if I need to cancel a class at the last minute due to illness or bad weather. I also use it to remind pupils when we resume classes after a holiday break.
Pros
Website is easy to use
You can set up lists/groups of contacts
You can import contacts easily from your own spreadsheet
Likelihood to Recommend
Easy to very quickly do a group text in case of an emergency. I would not over-use it as it could be very annoying to keep receiving marketing texts.
We are using textmagic for our communication and sell to our customers. All our services are based using SMS exchanges. It is the most important tool of my company. Sometimes messages need 20 [minutes] to reach the destination. The support is incompetent and not polite, each time you need something it is impossible. I am totally stuck with them because the phone number that I pay each month to textmagic is on of all my communication. Using Twilio and Smooch is 200% times better than Textmagic.
Pros
Chat window
Simple API task
Cons
Connection between other services ERP, CRM and slack.
Textmagic is a tool for kids who want to SMS chat.
The possibility to change the SMS provider to Twilio or others. It is not legal to forbid that but they find a way to bypass that.
Likelihood to Recommend
It is perfect for simple chat. But there is zero interoperability to use other suitable tools so I would not recommend this tool for professional usage. For the support as soon as you have an issue it is not their system that is the problem but the carrier and a few minutes later the bug is solved. The support is lying to their customers.
