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Textedly

Score6.9 out of 10

9 Reviews and Ratings

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What is Textedly?

Textedly is an SMS marketing communications platform from the company of the same name in Nashville, that enables users to advertise, promote, announce, and engage with audiences.

Categories & Use Cases

Reviews

What users are saying about Textedly.
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Be very weary of Textedly

Dianne VielhuberView profile
Owner in Marketing at Simple Words of Faith (1-10 employees employees)

Use Cases and Deployment Scope

I send out daily text messages to people who subscribe.

Pros

  • schedule ahead
  • adding new subscribers
  • allowing for subscribers to respond to text messages

Cons

  • Recently raised their rates without informing existing customers
  • In my opinion, terrible customer service
  • Would not adjust to my needs as a customer
  • Would not answer questions that I had
  • Did not offer options to resolve my issues
  • Did not listen to my concerns
  • Would not release purchased product for me to use
  • Rates are ridiculous with price increases

Most Important Features

  • Consistency in posting
  • Easy to enroll new subscribers

Return on Investment

  • IN my opinion, their prices have become so high that the ROI is no longer feasible.
  • I run a small business and they no longer consider what is realistic for a small business. In my opinion, it feels like to me that they are catering to a business much larger than my small business.

Textedly is perfect for our company

Incentivized
Darlene Maney
HR Generalist in Human Resources at Mountain Area Community Services, Inc. (51-200 employees employees)

Use Cases and Deployment Scope

I use Textedly to send alerts to our staff and contractors regarding staff training, office closures due to weather, holiday greetings, and even a "Welcome to Mountain Area Community Services, Inc.!" text for our new employees. This is one way that everyone can be alerted at once - it saves time and everyone gets the same message.

Pros

  • Ease of Use!!
  • Great customer service when I've had to contact them.
  • Great analytics.

Cons

  • When I delete someone from the system because they have left the company, I'd like to see them actually DELETED from textedly.

Most Important Features

  • Ease of use.
  • Cost - it is certainly cost efficient.
  • I like being able to schedule the day and time for the texts to go out.

Return on Investment

  • I don't really have the figures to support this question, but I do know that if folks don't GET their text for some reason, they are calling to find out why!

Usability

Textedly is better than I'd even hoped

Incentivized
Nick Porcaro
President in Corporate at nFocus Photos (1-10 employees employees)

Use Cases and Deployment Scope

We use Textedly to keep in touch and market to prospective and existing clients. In the past, we did this through email or individual SMS messages, but with Textedly we can now fire off messages to targeted groups very quickly and easily.

Pros

  • Large group messages.
  • Helps target through use of keywords.
  • Helps with our mails list organization.

Cons

  • Would like the ability to send longer messages.

Most Important Features

  • Key word searching.
  • Message scheduling.
  • Inbox messaging.

Return on Investment

  • Textedly has freed up a lot of my time previously sending out individual messages to different contacts. With the built-in client database and the ability to quickly send off mass messages, I now have more time to focus on the areas of my business I'd been neglecting.

Textedly has been a game changer for pushing out important information

Incentivized
Simon WelchView profile
Marketing Director in Marketing at Wichita Falls Area Food Bank (11-50 employees employees)

Use Cases and Deployment Scope

We use Textedly to push out information about food distributions we are having in our service area. Before we had relied solely on social media to distribute this information but this has always been hit or miss based on the algorithm. With Textedly we can send a schedule to anyone that signs up for the service and give quick updates on any changes or cancellations.

Pros

  • Real time updates.
  • Piece meal subscriptions.
  • Distribution of information.

Cons

  • Available phone numbers.
  • Limited keywords.

Most Important Features

  • Instant communication.
  • Quick and easy sign up.

Return on Investment

  • Instant updates to clients.
  • Clients can get info without searching our website.
  • Sign up is easy even for the most technologically illiterate.

Other Software Used

Bloomerang, Network for Good, Adobe Illustrator CC