Text Request

We use Text Request daily throughout the day in all of our departments for a bunch of different tasks such as; Scheduling, Confirmation of appointments, Billing and Authorization, and the list goes on. The product doesn't really address business "problems" perse but it does help us incorporate better communication with our patients whether that is in regard to scheduling appointments or for a billing issue.

• That is not something we see from an office standpoint. This is something that our Headquarters would keep track of.
• What I can say is that the amount of patients being scheduled after implementing TR has been in an upward trend.
• Also patients that missed their appointments are more likely to reschedule when being able to do so with just a text message

Twilio Zipwhip (discontinued)

Microsoft 365, LibreOffice

In my call scheduling center we have to reach out to our clients multiple times a day with schedule updates, questions etc. They have hired us to answer their phones and schedule their appointments so calling them defeats the purpose. We needed a new way to reach out to our clients quickly and efficiently and where any of our team members could continue the conversation (instead of just using a personal cell phone) - when a team member would leave sometimes the client would get lost in the schedule change!

• We save TIME - which I can't quantify easily
• We have improved our scheduling numbers by 20% because of the quick responses we get to our clients
• Our customer satisfaction score has increased by 30% because of the better communication we have with our clients
• Our team's efficiency has increased and booking rates have increased by 15%

Hatch

Hatch

We use it in for reminders to our patients for appointments, billing , and all communication as sometimes people will answer a text before a call even when it is your doctor calling. Patients with reminders keep their appointments with less no shows with text request. Works great for our clinic

• More appointment kept
• Increased revenue

I love using Text Request. It uses the same phone number as my business. Many people find texting easier than talking on the phone, and this allows me to text with my customers. I love the features like templetes! I can pre-write basic messages and be able to quickly respond to customers when they send a message or put in a request for more information. Another great feature is scheduling, this allows me to text at 4 am but schedule it to be sent at a more appropriate time. I can also set up reminder texts about appointments when they are booked, so I do not have to remember to call or text reminders.

• I started using this when I opened, so I have nothing to compare it to.

We use Text Request for customer service purposes such as sending ID cards, reminding clients of payments due, etc. Clients often text us with simple questions instead of calling, which we love! We also collect new business information via text if that's what is easiest for the prospective client. Text Request makes it possible to connect with clients who tend not to answer their phone calls.

• we have been able to save multiple policies from cancellation
• clients respond to us much faster