Text-Em-All is used to send important SMS to my customer base. It is useful when the SMS is a mass urgent message that needs to be delivered.
Pros
Easy to set up
Sends messages in a timely manner
User friendly interface
Cons
A lag when sending to a large number of recipients at one time
Price
May take a long time to get your number verified to use. It's dependent on the carriers.
Likelihood to Recommend
There have been cases where I had to send mass SMS and voice messages to my customer base. Text-Em-All worked well for me. It was easy to use and with the right understanding of sending mass messages, I could swiftly send the SMS and voice messages over a span of a couple days.
We use it mostly to send urgent and important updates to our internet service subscribers or our infrastructure hosting subscribers. Typical reasons include planned maintenance, outages, information regarding their services or payments. We also occasionally use it to update subscribers with non-urgent news or information such as new features or availability.
Pros
technical support
general support
ease of use
Cons
mobile application- responsiveness and accuracy
mobile application- functionaility
Likelihood to Recommend
well suited for short free text messages, can quickly get expensive
needing to send lengthy information with lots of characters to 200+
contacts. Also, we do have a need to occasionally send pictures,
videos/media files and hyperlinks. The one time we sent a hyperlink our
number was flagged and removed from all verizon based numbers and we
were unable to communicate with those people for a period of a few weeks
until it was resolved. I assume this might be unavoidable and on the
carrier side so we have intentionally stayed away from sending anything
that is not plain text out of fear of that happening again
We use Text-em-all for emergency communication with employees in case of emergency of when other forms of communication are not working. It allows us to quickly send messages to all employees. We used it during Covid-19 and have used it with outages of Office and Teams
Pros
Schedule text broadcasts
Good logging and reporting on broadcasts
Easy to administer and organize in users in groups
Cons
Integration with Office or ADP
Likelihood to Recommend
Well suited for sending messages to employees for emergencies or other broadcast communication. Can do voice and text though most folks prefer text now.
VU
Verified User
Manager in Information Technology (201-500 employees)