An IT Tool no-one knows about and that would benefit many
Use Cases and Deployment Scope
We use TeamDesk to: - manage the CRM (offers, invoices, contacts, ...) - automatize administrative tasks (by law we have to fill forms every month for the administration) - organize and track inspections and cleanings - manage internal stuff (meeting notes, expenses, holidays) - receive quality reviews from our customers Each person in the company sees the information he needs and gets email notices about what he needs to know, to validate and to do. Operators 'in the field' use the TeamDesk mobile application, which generates automatic reports with photos Customers have access to the database via our website (the connexion is real simple to do) to fill satisfaction surveys or to report issues.
Pros
- Implementing an internal administrative business process (ex Supplier Invoice collection, validation, and payment)
- Using third party APIs
- Generating automatically documents and sending them to third parties
- Sharing information within the company, or storing information in an efficient way
Cons
- The interface is a bit oldish now - very efficient but not so nice
Most Important Features
- NoCode database - hence you can implement a new feature in minutes (really)
- Quality of third party API connection capacity
- Exceptional quality of the technical support Team
Return on Investment
- Reduction of administrative personnel costs
- Automatization of low value added tasks
- Speed up of several internal business processes (validations of some documents by several people in line)
Alternatives Considered
Quickbase, Zoho CRM and Caspio
Other Software Used
Twilio SendGrid
