TrustRadius Insights for tawk.to are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Value for Money: Many users have stated that Tawk.to provides excellent value for money. They appreciate the fact that it is a free live chat tool and find it to be the best option in terms of cost-effectiveness. Several reviewers have mentioned recommending Tawk.to to others due to its affordability and the quality of service it offers.
Customization Options: Users are impressed with the extensive customization options provided by Tawk.to. They mention that they can easily adjust the look and functionality of the chat tool according to their preferences. This level of customization allows them to create a chat experience that aligns with their brand and enhances customer engagement.
Mobile App Availability: The availability of a mobile app has been highly appreciated by users. They find it convenient as it allows them to respond to inquiries even when they are away from their computers. Being able to communicate with potential customers using their mobile phones gives them flexibility and ensures that they never miss an opportunity for engagement.
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tawk.to Reviews
3 Reviews
Professional, Scientific, and Technical ServicesInformation Technology & Services1Marketing & Advertising2
tawk.to has been great to work with. It was nice to have someone always on our site to be able to capture lead data. We saw a really nice increase in leads when we started using them.
Pros
User experience
the ability to communicate with website visitors
run in the background
Cons
hard to find previous conversations
I find myself looking through settings for a long time to make certain changes
I think the dashboard could use an overhaul
Likelihood to Recommend
I think it's great for small businesses. I wouldn't use it for a corporate setting but it's ideal for SMBs.
VU
Verified User
Director in Marketing (Marketing & Advertising company, 1-10 employees)
We usually recommend tawk.to to clients who need a good chat system for their website. The customization options are fantastic, the implementation is simple, and it's all completely free. We used tawk.to and their beautiful chat popup to successfully double customer conversions on some of our projects. Our clients appreciate the ability to track their website visitors' actions - it is much easier to upsell when you know how the visitors browsed your website, and it is much easier to answer product questions when you know where the visitor is from and which product page they are on right now. Overall, a very useful tool that I highly recommend!
Pros
Previously, potential customers had to email us with any questions they had, but now they can contact us easily and quickly, which helps us to satisfy them.
We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question.
The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
Cons
What I always dislike about any software is the branding that comes along with it.
The live chat module is not super noticeable since it's just in small print at the bottom of the chat module.
Small errors can occur, causing the extension in the webpage to disappear.
Likelihood to Recommend
We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question. It provides the extension for free. Furthermore, tawk.to provides tracking solutions for your website, allowing you to see how many visitors visited your site and how long they stayed. You can also see which locations follow your webpage. The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
I have been looking for a live chat software that I could easily use to communicate with customers and I found Tawk.to. A Live chat software that I can use to engage with my visitors and potential customers in real-time. It has features that will allow to monitor customer activity in real-time, share knowledge with team members. It is a great tool to help improve my customer support and get more conversions and sales. Its sleek and unique design makes it load faster and doesn't load on the website. Can able to read context for visitors while typing.
Pros
Live Chat
Knowledge base / Ticket system
Internal Communication with team
Cons
Bot feature. Currently its not available.
In-chat email request instead of pre chat form
Likelihood to Recommend
Tawk.to is a one-stop solution for all live chat support. This service helps you convert more visitors on website into customers by giving them live chat support for their queries. It helps me to engage with customers, engage them in the conversation. It has helped us to get more sales. It helps to understand what customer's requirements.
VU
Verified User
Analyst in Information Technology (Information Technology & Services company, 11-50 employees)
