TrustRadius Insights for tawk.to are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Value for Money: Many users have stated that Tawk.to provides excellent value for money. They appreciate the fact that it is a free live chat tool and find it to be the best option in terms of cost-effectiveness. Several reviewers have mentioned recommending Tawk.to to others due to its affordability and the quality of service it offers.
Customization Options: Users are impressed with the extensive customization options provided by Tawk.to. They mention that they can easily adjust the look and functionality of the chat tool according to their preferences. This level of customization allows them to create a chat experience that aligns with their brand and enhances customer engagement.
Mobile App Availability: The availability of a mobile app has been highly appreciated by users. They find it convenient as it allows them to respond to inquiries even when they are away from their computers. Being able to communicate with potential customers using their mobile phones gives them flexibility and ensures that they never miss an opportunity for engagement.
tawk.to Reviews
1 Review
ManufacturingAutomotive1
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Tawk.to is used as our web chat platform. Its used by our customer service teams for any online inquiries
Pros
The "freemium" version is very good
Reliable
Easy to use
Quick to set up
Cons
Mobile compatibility issues at times with the chat icon too large and obstructing page features for users. No ability to customise this within our site.
Likelihood to Recommend
If your business needs to set up a quick, reliable and simple web chat service look no further.