A Flexible Chat Option - tawk.to
Rating: 8 out of 10
Use Cases and Deployment Scope
We usually recommend tawk.to to clients who need a good chat system for their website. The customization options are fantastic, the implementation is simple, and it's all completely free. We used tawk.to and their beautiful chat popup to successfully double customer conversions on some of our projects. Our clients appreciate the ability to track their website visitors' actions - it is much easier to upsell when you know how the visitors browsed your website, and it is much easier to answer product questions when you know where the visitor is from and which product page they are on right now. Overall, a very useful tool that I highly recommend!
Pros
- Previously, potential customers had to email us with any questions they had, but now they can contact us easily and quickly, which helps us to satisfy them.
- We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question.
- The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
Cons
- What I always dislike about any software is the branding that comes along with it.
- The live chat module is not super noticeable since it's just in small print at the bottom of the chat module.
- Small errors can occur, causing the extension in the webpage to disappear.
Likelihood to Recommend
We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question. It provides the extension for free. Furthermore, tawk.to provides tracking solutions for your website, allowing you to see how many visitors visited your site and how long they stayed. You can also see which locations follow your webpage. The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
PB
Prem Bhatt
Growth Marketer in Marketing at Ancient Routes (51-200 employees)
Vetted Review
2 years of experience