Talkdesk in the entire office to make calls and received calls. I used it to listen and check call history. It addresses our need for historical data, call history with customers among others.
Pros
Easy retrieval of recordings per team mate. It makes life easier if you are a QA as it lets you look under lead's name, email, phone.
You can easily trace call history. When you pulled up the lead's profile, you will see all the interaction thru Talkdesk.
The duration of the calls are visible. You do not need to launch recording to see how low is the duration.
Easy to rewind and forward the recording. Seldom to nil log time with a good internet connection.
Cons
The search for phone number, it doesn't search if there are other characters.
it doesn't consolidate the calls even if both numbers are in Pipe Drive.
Missed calls are not tagged even if number is in the database
Likelihood to Recommend
I say Talkdesk is really a good tool for quality jobs that involved creating evaluations, reviewing call history, mapping behaviors etc. It helps you to become efficient because there is no need to open a lot of systems to monitor. I really can't say where it is not suited as this is the primary tool we have for sales and quality.
