CA identity manager - great product that is easy to implement and maintain/scale
Pros
- It has complete identity management and governance capabilities equipped with a simple, intuitive user experience and helps simplify processes such as user access requests and access certifications. This in turn helps in improved productivity and user satisfaction.
Cons
- Bringing on new users and removing existing user when new employee/contractors join or leave an organization can be improved by linking directly to HR module.
- The slightly complicated GUI makes drill down difficult for a new user.
Return on Investment
- For us, it was a fairly easy implementation over 60 day period that provided ROI fairly quickly
Other Software Used
SAP Business Objects, BMC Remedy IT Service Management Suite, IBM Cognos
