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Symantec Ghost Solution Suite

Score8 out of 10

10 Reviews and Ratings

What is Symantec Ghost Solution Suite?

Symantec's Ghost Solution Suite is an imaging and deployment solution.

Categories & Use Cases

Deploy computer with Ghost to ease the from-scratch loading process

Pros

  • Ghost saves valuable time by imaging a new computer rather than having to setup new or existing computers from scratch.
  • You can build a library of images to be used for workstations and servers. Depending on the particular usage for the computer or server, you can deploy the image most appropriate for that computer or server.
  • Another big benefit is saving time on having to configure or remember all the custom setting you may need. Ghost Solution saved the setting configurations in the image, saving you hours of manual configurations.

Cons

  • Even though Ghost Solution Suite saves configurations, software settings and installation within the image, there is still some manual configuration that needs to be done once the image is complete.
  • Installing Drivers for specific models of computers. With Ghost Solution Suite, it can be difficult to get the drivers for all the hardware of all the different model computers, so you have to create different images for different model computers. It would be nice to have the ability to have a hardware independent image for all model computers
  • Image Size. Ghost does have compression to reduce the size of the image, but when you have to store all the drivers within the image it increases the total size of the image you need to manage.

Return on Investment

  • A positive impact of Ghost would be time. To deploy computers form scratch is very time consuming and labor intensive for the IT Department. Ghost clearly saves the time of the IT departments staff to quickly get a new computer out to user so they can spend their time on addressing other issues and being more productive.
  • Time is money. If the IT department is spending hours preparing computers and employees are out of a computer for an extended period of time waiting for one to be loaded, this is money lost to the company in paying employees to sit around and wait for a computer to be configured.

Alternatives Considered

KACE Endpoint Systems Management Appliance

Other Software Used

KACE Endpoint Systems Management Appliance, Cisco Aironet Access Points, Adobe Acrobat DC

Slow, but super useful

Pros

  • Pushing out scripts and jobs to computers
  • Remote imaging and pushing out Windows OS Images
  • Helping to track who pushed out what jobs

Cons

  • It's incredibly slow at times. When multiple users are using the console, it gets even slower.
  • The dialog and popup boxes do not get bigger. Some lines can be very large and it can be hard to read the scripts.
  • The BIOS must be reconfigured sometimes if a legacy boot is not being used when network booting for reimaging.

Return on Investment

  • Helps to manage remote computers
  • Helps to manage software licenses
  • Helps to track and manage usage

Other Software Used

Bomgar Remote Support Software, Cherwell Service Management, Jamf Pro

Symantec Ghost Solution Suite for Larger Companies!

Pros

  • Simple and easy to use interface
  • Easily image multiple computers at the same time
  • Deploys software

Cons

  • Initial install could be easier. Had to call support to assist.
  • Joining domains had a few kinks that had to be figured out.

Return on Investment

  • Initial setup took a long time to nail down. Once support figured out the issues, it was smooth.
  • After implementation, capturing and deploying images were smooth.
  • Being able to quickly deploy software, or move users to new AD groups, or manage power of the machines quickly made us enjoy the software even more.

Other Software Used

ConnectWise Automate (formerly LabTech), ConnectWise Control (formerly ScreenConnect), ConnectWise Manage

GSS 3.0, it's good!

Pros

  • Ghost Cast [Server} gets the job done.
  • Easy to use.
  • Nice UI.

Cons

  • Setting up PXE has a learning curve.
  • Still trying to figure out if we can create one golden (master) image for all hardware types.
  • Would love a way to be able to refresh PCs with effecting user and program data.

Return on Investment

  • It's definitely helped us standardize PCs.
  • We get out new PCs quickly.