TrustRadius Insights for SurePayroll are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Intuitive Interface: Users have praised SurePayroll for its intuitive program, which guides them through payments and calculations, making it effortless to complete tasks efficiently. The user-friendly interface enhances the overall user experience by simplifying complex payroll processes.
Accurate Tax Calculations: Reviewers have appreciated SurePayroll's precise tax calculation and filing services, ensuring businesses remain compliant with tax regulations. The detailed reports provided by SurePayroll offer valuable insights into canceled taxes, aiding in financial planning and organization.
Convenient Contractor Processing: Some users highlighted the convenience of processing payments for contractors and easily generating W-2 forms through SurePayroll's streamlined platform. This feature simplifies complex payment processes for small business owners, saving time and reducing errors in financial transactions.
SurePayroll is being used by our business for payroll and certified payroll. I find it easy to use and easier to manage than any other service we've used in 18 years. Their customer support is outstanding.
Pros
Adding new personal and tracking 1099 contractors
Printing and distribution of checks, 1099, 941, W2
It works well with our annual Workers comp audits
They've been very helpful with yearend reviews and any changes in updating forms
Cons
Better chat bot interaction
Likelihood to Recommend
I love SurePayroll. Their telephone support is awesome. I travel a lot so it allows me to manage company payroll from anywhere in the world. I can change deductions, do 401K deductions, run reports, and do insurance reviews for our company's insurance broker. They even created a Paycheck Protection report for me to download to share with our bank. There isn't much that isn't possible with SurePayroll. The great thing is it gives me control at my fingertips. The errors that I had with a call-in payroll just never happen anymore.
We use SurePayroll across the entire organization. SurePayroll solves doing payroll correctly and filing the correct taxes on the state and federal level.
Pros
Payroll takes 1 minute.
Automatically files the correct taxes.
Easy to understand interface.
Cons
Having your own account manager would be nice.
Likelihood to Recommend
I was on vacation in Italy and I ran payroll on a gondola.
SurePayroll is used for our bi-weekly payroll service for the company. It allows direct deposit for our employees and provides necessary information to the workers' comp insurance company. SurePayroll also calculates all required taxes, deducts necessary funds from employee's net pay and directly from employer's account, makes the payments, and files quarterly taxes.
Pros
Calculates taxes, which is a tricky thing if you don't know the rules
Files taxes, which is important for a small business because fines are imposed for not correct filing
They offer great customer service that's easily accessible.
Cons
The method for entering paid time off such as vacation days is a bit confusing.
Tracking a certain employee's allowable time off.
Likelihood to Recommend
SurePayroll offers a robust system for payroll at an appropriate cost for small businesses. All the features needed for a payroll service are offered along with great customer service. The web-based software is easy to use.
We use SurePayroll to pay our single employee who is the main owner of the company. It solves our problems by calculating the taxes owed and making sure the payment is processed and goes through on time every 2 weeks. It has been simple to use and has done exactly what we needed it to.
Pros
I like that you can process payments early. So I usually check in once a month and take care of a few payments ahead.
SurePayroll breaks down the numbers each time and shows you exactly where the companies money is going.
It is very user friendly. Easy to navigate through the website and a speedy process to make sure payroll is approved.
Reminder emails for the payments need to be approved are very appreciated.
Cons
I don't like that you have to log out of the system and log back in to approve payments ahead of time. After approving one, there should be a button that says "approve the next payment."
Likelihood to Recommend
SurePayroll works well for our small business. Not sure how it would work for a larger business, but it is simple and effective for what we need.
We used SurePayroll as a payroll services provider, to ensure we complied with all federal and state tax regulations.
Pros
Easy to use interface.
Low cost for companies on a budget.
Helpful customer service.
Cons
Complying with state regulations (major issue).
Interfacing with accountants.
Communicating with state tax offices.
Likelihood to Recommend
SurePayroll is best suited for small businesses with a small number of employees, that are in a well-populated state that SurePayroll has experience working in. In smaller states, such as Rhode Island, my experience with SurePayroll was that that they were not communicative and did not work well with the state's Department of Taxation. After repeated errors, I had to travel to the RI Department of Taxation myself and write out checks to correct errors that SurePayroll had made, and switched to Paychex (their slightly more expensive parent company).
