TrustRadius Insights for SurePayroll are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Intuitive Interface: Users have praised SurePayroll for its intuitive program, which guides them through payments and calculations, making it effortless to complete tasks efficiently. The user-friendly interface enhances the overall user experience by simplifying complex payroll processes.
Accurate Tax Calculations: Reviewers have appreciated SurePayroll's precise tax calculation and filing services, ensuring businesses remain compliant with tax regulations. The detailed reports provided by SurePayroll offer valuable insights into canceled taxes, aiding in financial planning and organization.
Convenient Contractor Processing: Some users highlighted the convenience of processing payments for contractors and easily generating W-2 forms through SurePayroll's streamlined platform. This feature simplifies complex payment processes for small business owners, saving time and reducing errors in financial transactions.
Transitioned our payroll practice to SurePayroll (30+ clients) and has been an awful experience for us. For a guaranteed service, I'm receiving more letters from taxing agencies than ever before and, in my experience. unable to get service to correct problems. In my experience, numerous erroneous filings of tax forms with no resolution in sight. In my experience, VERY frustrating for clients and my staff. I could not in good conscience recommend this software - in my opinion, expensive and incorrect.
Pros
Pulls the payroll and taxes out
Cons
Onboarding
Customer Service
Ease in Reporting Problems
Solutions to Problems
Employee Access to Portal
Likelihood to Recommend
In my experience, really brings my profit margin down, is the cost of having a dedicated body with the additional expense of a part time person to field all the letters and notices on incorrectly paid and filed forms.
We use Surepayroll to process payroll for 12 different companies.
Pros
Good and easy to navigate website
Little to no problems using the website over the past 6 years
Cons
Customer service
Hours of hold, in my experience
Being rerouted 5-10 times for every inquiry, in my experience
Likelihood to Recommend
I've used SurePayroll for over 6 years. System is good, overall through the many years I've had little to no complications with the actual website. I'll admit they have a great program that leaves you with little to no complaints. However if something does go wrong and you need help, you'll wish you never did business with these people because the customer service department is useless, in my opinion. Hours and hou you'll get rerouted 5-10 times and most of the times (9/10 times) at some point during your hold you'll get someone that would rather drop your call then deal with resolving your problem, in my opinion. When I say hours I mean minimum 3 hours to get anything done. I believe It's a endless holds and frustration. Most problems never do get resolved, in my opinion, I just either figure it out myself or give up on them all together. In my experience, when I finally gave up and canceled my services with them they were happy to charge me a fee in order for me to continue accessing all previous reports and files however gave no guidance as to how I can do so since they terminated my log in. In my experience, Now 4 hours of hold later I'm waiting for someone to pick up and give me new log in credentials to obtain previous employees W2. In my experience, 4 hours later , 2 people hung up on me, still no solution in sight. In my view, you would think a unique and complicated problem is at hand. Again, great website but long wait times on the phone makes it not worth it at all, in my opinion. I believe it would be better to go with a smalltime company that you can easily reach when you have a problem. In my opinion, a company that cares about their customers enough not to put them through such frustrating holds and incompetent representatives. Im sure they have plenty of smart and capable people that have gotten them this far but unfortunately, in my experience, I've never been lucky enough over the past 6 years to speak to one.
We consider that although the application has some vulnerability problems, it has an excellent functionality to perform all kinds of operations in terms of payroll, payments to suppliers and withholdings of special taxpayers from anywhere for the busiest managers. The customer service section is very effective, apart from being very cordial when requesting information or support of any kind; it can be in asking for guidance in problems with payroll payments, taxes and much more without any problem. The usability of SurePayroll is really effective and easy to use, running a payroll operation and payment of the same has never been easier, the adaptation of our administration department with the application has been very fast.
Pros
The program is intuitive in nature, if any payroll representative is unable to perform the process, the system itself can guide us to complete the payments and calculations.
SurePayroll sends monthly automatic emails to remind us of overdue payments, payments to be made or when a new employee has joined the company to take all pending actions and update payment data.
The application takes full legal responsibility when occasional errors occur. When we have incurred by system errors in fiscal problems, they have a delegation that takes care of the situation without involving us.
With SurePayroll, if you know the necessary rules, you can calculate the taxes that a company must pay and file. On the other hand, the application automatically presents a report of the taxes that are cancelled to avoid tax problems.
Apart from tax payments and payroll creation and payment operations, the application files and processes payments with 1099 contractors and creates complete W-2 forms in a very practical and simple way.
It is really easy to set up the statuses of incoming and outgoing employees and run related reports. Likewise, their tax processing system is above and beyond expectations.
Cons
License fees have been increasing significantly every year for the last four years or so and we feel that if we were a slightly smaller company, we would not be able to afford it. However, the application prevents us from constant legal problems.
The application sometimes changes statuses when updating payments for accounting purposes. On occasions, employees receive payroll payments and in the following month their status changes to recent contract, so at the system level we must fire and rehire them to change it.
When a payroll error is made at the time of processing payments, the application only gives 30 seconds to reverse the operation, otherwise the operation is impossible to cancel.
Likelihood to Recommend
We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
VU
Verified User
Supervisor in Marketing (Marketing & Advertising company, 201-500 employees)
I used SurePayRoll at a small legal service nonprofit that transitioned from a Board Member handwriting checks monthly to the SurePayRoll platform, which ensured we paid our growing team bi-weekly. We decided to use this platform because it was cost-effective and easy to navigate. I was the sole user in the organization, and as we were a small nonprofit, I had many other tasks besides the role of the human resource department so it was beneficial for SurePayRoll to be an easy platform to navigate. The issues that it addressed were helping our organization ensure that our employees were being paid on time and that both we and they had the proper tax documents on time to file.
Pros
ease of navigation
ease of granting other users read-only access (ie, the accountant, audit purposes, etc)
reminders to ensure payroll gets done
Cons
users at the org could not reset their own password
would love options for video training for employees who access the platform
would love options for video training for accountants and contractors who access the platform
Likelihood to Recommend
SurePayroll is well suited for a small organization (nonprofits) where employees have many different roles. In our example, I worked in the fundraising, development, and communications department while also planning events and working alongside our Board and had very limited time. I knew that logging on to SurePayroll each week would ensure that the tasks I needed to do as they related to payroll would be done quickly so that I could move on to other, more urgent tasks.
SurePayroll is our payroll service. We use it to process payroll for all of our employees (W-2) and payments to our recurring contractors (1099). The service is very automated and allows us to process payroll in a few minutes at an affordable price point that beats everyone else in the market. We do not use their 401(k) services and outsource that to another firm. They also process quarterly and year-end payroll related filings.
Pros
Process payroll quickly. The interface works well and is quite consistent.
Accept responsibility for occasional, rare errors. When we've had issues with the tax services, they have had direct discussions with the taxing authorities and resolved the issue without us having to get further involved or pay penalties.
Allow for additional payment types. We have S-corp health insurance and they accommodate the payments well for tax purposes.
Cons
The interface could use more permanent recurring payment types (e.g. S-corp health insurance)
Likelihood to Recommend
SurePayroll works really well if the employees are willing to do direct deposit and the company is willing to outsource payroll entirely. If manual checks are involved, it works ok, but requires coordination. If international employees are involved, it gets tricky.
