Reliable
Pros
- Sungard does a good job dispersing risk. Even though the equipment we subscribe to is also subscribed by many other companies, they do a good job spreading those subscriptions across multiple industries and geographies, so that it is highly likely they'd have the equipment you'd need in the event of declaring a disaster
- Sungard has also done a good job working with us to break out costs, so that we are able to allocate our invoices amongst multiple products and clients.
- Sungard does a good job with security - physical security in the facilities, ensuring our interactions with them through their help desk or portal are secure, maintaining good access control, and providing us with options for ensuring our data is encrypted during testing activities
Cons
- Some facilities are located in inner-cities - while easily accessible by everyone, sometimes environment leaves something to be desired.
- Limited expertise in Solaris (Sun) regarding their managed services offerings.
- Often times a laborious process to engage someone to do hands/feet work.
Return on Investment
- ROI is a difficult concept regarding BCP or DR, since most dollars spent towards this are simply regarded as 'insurance' rather than an investment.
- Our ability to test and share those results with many of our clients is probably the biggest non-monetary return on investment we get.
Alternatives Considered
IBM Disaster Recovery Services
Other Software Used
Microsoft Office 2016, Microsoft Office 365
