SugarSync Information Reviews & Insights

Score5.8 out of 10

29 Reviews and Ratings

Community insights

TrustRadius Insights for SugarSync are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Syncing Feature: Users have praised the syncing feature of SugarSync, with several reviewers mentioning that it works perfectly between PC and MAC. They appreciate how easy it is to set up and how it looks consistent on both platforms. This seamless syncing process has allowed users to avoid the need for learning new ways of using the software.

Cloud Syncing: Many users have appreciated the ability to sync their files to the cloud and access them from any device. They find this particularly useful in case of a crisis, as they can quickly log in and send required files to clients from any laptop, Android, or iPhone. The convenience of having their files accessible from anywhere gives them peace of mind.

Stability and Reliability: Reviewers have consistently praised the stability of SugarSync. They mention that it is rare for them not to be able to find a file, attributing any difficulties in locating files mostly to their own mistakes rather than any issues with the software itself. Overall, users find that SugarSync's syncing process works seamlessly and requires minimal attention from them.

SugarSync Reviews

1 Review

InformationComputer Software1

SugarSync - good technology with dishonest business practices

Rating: 1 out of 10

Incentivized

January 6, 2017

Use Cases and Deployment Scope

I have used SugarSync to keep data in sync between my mobile devices and my work laptop.

Pros

Excellent transfer speed.
Able to synchronize multiple disjoint folders.
Excellent retention of deleted files. They can be restored by using their web interface.

Cons

SugarSync has dishonest business practices. They make it extremely difficult for an exiting customer to cancel their account; this leads to yearly charges for unused services (similar to the old ColumbiaHouse practices).
The prices for their product is high.

Likelihood to Recommend

SugarSync is a great technology, but their dishonest business practices and weak marketing inhibited their market development to the product's real potential. Now, it is too late for them; there are many great products on the market at better prices and with greater respect towards their existing or prospective customers. It does not matter how great their product is when there are many competitors doing the same thing but with better prices and providing better services.

Verified User

Consultant in Product Management (Computer Software company, 1-10 employees)

Vetted Review

5 years of experience