Do not engage with this product.
Rating: 1 out of 10
IncentivizedUse Cases and Deployment Scope
I founded and run a charity that supports young photojournalists. We hold an annual awards and scholarship program. It is recognized as one of the most important scholarships in the industry, it is now in its 33rd year. It has taken many years to build the reputation of the scholarship and we now attract some of the most important and influential industry leaders who volunteer to judge the awards. In 2020, during the most critical time for the scholarship as judges began using Submittable, they changed the interface. They did not tell us they were going to change the interface or how it would change. The result, complaints from many of the judges that our instructions were wrong. We were bemused but when we went onto the system we realized something had been changed. The change was so significant that the judges couldn't see the entries properly. It was a shambles. I BEGGED the customer support team to help us understand what had changed and how we could offer our judges a workaround. Nothing, despite dozens of pleading emails. The window is small for the judging, just one week. That's all it took to practically ruin the reputation we had spent decades building. No one at Submittable cared, no one helped. I told them that I would do my level best to make sure no one in our industry ever used their system as their failure to help us was so damaging. We are now using a system that has actual customer support.
Cons
- Customer support.
Likelihood to Recommend
With hand on heart I can say that this is the worst customer experience of my 45 year career.
Vetted Review
3 years of experience