Single source for customer data
Use Cases and Deployment Scope
StrikeDeck is the repository for all customer information that is used by our Customer Success Directors. At a single glance, our CSDs can see all pertinent data on a customer (health score, NPS, outstanding support tickets, revenue, etc.) We use StrikeDeck to implement standard playbooks and manage tasks associated with those playbooks. It is also where we keep notes on customers and are able to share information with others within the organization even if they are not StrikeDeck seat holders. We use it to help maintain standards and create efficiencies.
Pros
- Automating tasks within Playbooks
- Combine multiple sources of customer data
- Makes it easy to track and review customer status
- The Customer Support is outstanding - knowledgeable, helpful, responsive
Cons
- The interface is not always intuitive - It requires a fair amount of training to be proficient
Return on Investment
- It has a return base on less wasted time tracking useful information on customers
- Reduces wasted time on tasks that can be automated
Alternatives Considered
ChurnZero
Other Software Used
Jira Software
