TrustRadius Insights for Stonly are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy Integration: Many users have found it easy to integrate Stonly with their app, allowing for seamless communication between the two. This has been praised by multiple reviewers as a valuable feature that simplifies their workflow and enhances the user experience.
Flexibility and Continuous Improvement: Stonly is highly regarded for its flexibility and continuous improvement. Users appreciate the ability to use Stonly for knowledge bases and guided tours, while also being able to set target properties based on specific user needs. This invaluable feature has been mentioned by numerous reviewers as a standout aspect of Stonly's functionality.
Embedding Videos and Organizing Multi-Option Guides: The ability to embed videos into step-by-step guides is well-received by users, along with the ease of organizing multi-option guides. Linking between guides is considered helpful, and the creation of a knowledge base from these guides has significantly reduced support tickets. Multiple reviewers have highlighted this feature as one of the strengths of Stonly's platform design.
At my company, we use Stonly to help integrate onboarding guides directly into our application, without needing to build something custom. For example, when we release a new feature, we want the user's to see this feature and get a guided tour on how to use it and point them in the right direction if they have any questions or concerns. Normally, we would need to build this out on our own and we would need engineers to create custom components for each feature. But with Stonly, it's much easier to do so by including their code and allowing content and product team members to handle the rest.
Pros
SDK
Documentation and developer experience.
Creating onboarding guides are super simple.
Widgets on our help center are helpful and don't require much effort to create.
Cons
More features around tracking and understanding our users.
Sometimes run into issues with development and connecting with existing components, which may require rework on our end to get up and running.
Likelihood to Recommend
Unless you have the time and effort to do this on your own, Stonly is a fantastic tool that helped us communicate with our customers without needing to think about it for too long. It is flexible where needed and we noticed that it is constantly improving as time goes on. I would recommend it to anyone who wants to provide their user's more guidance on how to use their applications or free up some time from the developer's workload.
VU
Verified User
Team Lead in Engineering (Internet company, 201-500 employees)