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Stonly Professional, Scientific, and Technical Services Reviews & Insights

Score4.6 out of 10

6 Reviews and Ratings

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Community insights

TrustRadius Insights for Stonly are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Integration: Many users have found it easy to integrate Stonly with their app, allowing for seamless communication between the two. This has been praised by multiple reviewers as a valuable feature that simplifies their workflow and enhances the user experience.

Flexibility and Continuous Improvement: Stonly is highly regarded for its flexibility and continuous improvement. Users appreciate the ability to use Stonly for knowledge bases and guided tours, while also being able to set target properties based on specific user needs. This invaluable feature has been mentioned by numerous reviewers as a standout aspect of Stonly's functionality.

Embedding Videos and Organizing Multi-Option Guides: The ability to embed videos into step-by-step guides is well-received by users, along with the ease of organizing multi-option guides. Linking between guides is considered helpful, and the creation of a knowledge base from these guides has significantly reduced support tickets. Multiple reviewers have highlighted this feature as one of the strengths of Stonly's platform design.

Stonly Reviews

1 Review
Professional, Scientific, and Technical ServicesGraphic Design1

Came for the knowledge Base but discovered way more

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I am in the process of evaluating customer support tools to find something that will work well for our website. I initially discovered Stonly because of their knowledge base system, but am super impressed by all their other offerings as well. Its seems likes its a very robust and complete system. I love that they also offer onboarding, tool tips and widgets. I often wondered why most of the onboarding tools lacked comprehensive education options once the customer was onboarded. It seems like the obvious next step. With this in mind, i’m excited that Stonly offers they features. I also like that it offers triggers and analytics. The analytics is especially useful in getting a system on how people are using the resources. Finally, being able to view both flows and funnels is really helpful for finding potential bottlenecks.

Pros

  • knowledge bases
  • company wikis
  • onboarding

Cons

  • more customization
  • More integrations

Likelihood to Recommend

Stonly seems to be very well positioned to handle both the initial customer onboarding and then the help channels for further education.
VU
Verified User
Director in Sales (Graphic Design company, 1-10 employees)
Vetted Review