#1 most frequent
Norway
33.3%1 installation of 3
What is Startdeliver?
Startdeliver is a Customer Success Platform designed to assist businesses in enhancing customer satisfaction, reducing churn, and driving growth by effectively managing and optimizing customer journeys. According to the vendor, Startdeliver caters to companies of all sizes, from small startups to large enterprises. It is utilized by professionals in various roles, including Customer Success Managers, Account Managers, Sales and Marketing Professionals, Customer Support Teams, as well as SaaS and subscription-based companies.
Categories & Use Cases
Top Performing Features
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8.8
API
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Category average: 8.2
Integration with Salesforce.com
The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
Category average: 9.4
Areas for Improvement
Customer health scoring
The software allows you to build rules for scoring customer health based on customer data and actions, much like lead scoring for marketing.
Category average: 9
Customer segmentation
The software allows you to segment customers by particular attributes, e.g., onboarding customers vs. legacy customers.
Category average: 8.8
Revenue forecasting
Based on customer health trends, churn rates, etc., the software can predict revenue.
Category average: 8.1
Who Buys & Uses Startdeliver
#2 most frequent
Sweden
33.3%1 installation of 3
#3 most frequent
Switzerland
33.3%1 installation of 3
If your CS team isn't using Startdeliver, you are probably missing out!
Use Cases and Deployment Scope
The all-in-one Customer Success and churn prevention platform. Startdeliver ensures you can keep absolute track of what your clients are doing, whilst also maintaining an excellent track record of important commercial details between you and your client. It is a well connected app with integrations to all major CRM tools. It has an absolutely outstanding UI - and perhaps most important - it has an even greater team of Customer Success Managers at your disposal. You won't go wrong with Startdeliver!
Pros
- Track the features your clients are using
- Churn prevention
- Shared spaces for collaboration
- Integration
Cons
- Not necessarily a bad thing, but being so simple, it could contain even more advanced features for "customer success", but however, the reason you really use Startdeliver is for its simplicity
- could be slightly more distinct separation between customers and internal user (you confuse what is what sometimes)
- I don't fully understand the naming and logic about their new packages, but this is subjective opinion
Return on Investment
- saves atleast 30% time per customer
- Prevents churn thanks to great healthscoring and customer details function
- becomes an integrated source of truth
Usability
Alternatives Considered
Planhat
Other Software Used
Facebook Messenger, Atlassian Confluence, Slack