TrustRadius: an HG Insights company

Sangoma Communications Platform

Score8.9 out of 10

12 Reviews and Ratings

Get a Demo

What is Sangoma Communications Platform?

Sangoma's Communications Platform, including the former Switchvox and Business Voice+ from Star2Star, is a UCaaS system, allowing users to simplify communications down to one solution delivered on-premise, on cloud, or via hybrid deployment.

Categories & Use Cases

Reviews

What users are saying about Sangoma Communications Platform.
View all reviews

Digium Switchvox for Forwarding Calls Remotely

Incentivized
Lisa Burns
Territory Credit Manager in Finance and Accounting at Excel Industries Inc (501-1000 employees employees)

Pros

  • Allows us to forward phones internally or externally.
  • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.

Cons

  • No issues that I can think of right now.

Return on Investment

  • Ease of forwarding calls when out of office has been a life-saver.

Digium Switchvox making telephony easy, with the reliability of Asterisk.

Josh McClellandView profile
IT Consultant in Information Technology at Americom Imaging Systems, Inc. (11-50 employees employees)

Pros

  • From an administration standpoint Digium Switchvox almost makes it too easy. With an elegant web interface that anyone can easily navigate.
  • From an end user stand point the phones make it a joy to route calls, access voicemail, and make customer service that much more of a personal experience.
  • The amount of useful information is everywhere. When you're using the web portal any time I seem to have a question about something, those amazing little "?"s everywhere that always seem to have the answers I need. Otherwise support is only ever a call away, and they're great.

Cons

  • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
  • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
  • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.

Return on Investment

  • Our in house system has allowed us to grow as our needs have grown. It takes no time to turn up a new phone and get a fresh employee taking calls, and saves us a call to an outside consultant every time we want to make a change to the phone system.
  • Previously a receptionist's time would be utilized for directing incoming calls to their destinations, demanding the need for multiple staff member to handle call volumes. With Digium Switchvox we were able to implement a few Interactive Voice Response menus so callers could reach their intended destination without the need for human intervention, allowing us to better utilize the time of our employees.
  • Thanks to installing our own system, and enjoying it so much, we were able to take that knowledge and return it back to the company selling, installing, and maintaining Digium Switchvox systems.

Alternatives Considered

RingCentral, PanTerra Networks Unified Communications as a Service and Digium Asterisk

Other Software Used

ScreenConnect, Autotask, CrashPlan, Proxmox VE, VMware ESXi, VMware vCenter Server